Customer Success Supervisor

JOB REQUIREMENTS: Duties and Responsibilties of Job: Why Work at Rehlko

We have met today\'s energy needs while planning for tomorrow\'s for

over 100 years. Beginning with the first modern generator, the Rehlko

Automatic Power & Light, launched in 1920, Rehlko has been an innovative

leader in energy resilience. Our product range includes engines,

generators, power conversion, UPS systems, EV components and

electrification solutions, microgrid controls and management, clean

energy solutions, and much more that serve a broad spectrum of OEM,

residential, industrial, and commercial customers. Our priorities are

global: the stability from steady energy sources and reliable back-ups.

The power to be able to harness energy, and the freedom of not being

dependent on an aging centralized grid. The confidence that clean energy

solutions offer when it comes to a sustainable world, and the commitment

to keep innovating towards greater impact. At Rehlko, our team members

are the essential energy that powers our organization\'s success. We are

committed to fostering a safe and sustainable work environment where

safety is everyone\'s responsibility. We empower every team member to

actively participate in our Zero Is Possible safety culture by

encouraging open communication, proactively reporting hazards, following

protocols, and suggesting improvements. Join us in creating an energy

resilient world for a better future! Why You Will Love this Job: Rehlko

Power Systems is seeking a driven and detail-oriented Customer Success

Supervisor to lead a dynamic team of multi-level associates responsible

for order entry, shipment planning and execution, billing, and post-sale

support. This is a critical leadership role that ensures operational

excellence, customer satisfaction, and continuous improvement across the

sales administration function. Key Responsibilities \* Supervise and

mentor a team of Associate, Mid-Level, and Senior Sales Coordinators and

Analysts. Foster a culture of accountability, collaboration, and

continuous learning. \* Ensure accurate and timely processing of

customer orders, from entry through shipment execution, in alignment

with service level agreements and customer expectations. \* Oversee

billing accuracy, invoice processing, and resolution of post-sale issues

to maintain a seamless customer experience. \* Track and improve key

metrics such as order accuracy, on-time shipments, billing compliance,

and customer response times. \* Standardize workflows, documentation,

and reporting tools. Drive automation and efficiency improvements using

platforms like SAP, Power BI, and Smartsheet. \* Partner with Sales,

Operations, Finance, IT, and Engineering to resolve issues, align

priorities, and support strategic initiatives. \* Ensure the accuracy

and integrity of dashboards and reports. Guide analysts in transforming

data into actionable insights that support business goals.

Qualifications \* Bachelor\'s degree in Business, Operations, Supply

Chain, or a related field preferred. \* 3+ years of supervisory or team

leadership experience in a fast-paced, customer-focused environment. \*

Strong working knowledge of SAP (Sales & Distribution), Power BI, and

Excel. \* Proven ability to lead cross-functional teams and manage

complex workflows. \* Excellent communication, problem-solving, and

organizational skills. \* A proactive mindset with a passion for

continuous improvement and team development. #LI-SM1 #LI-Hybrid The

Salary range for this position is \$83,300.00-\$105,200.00.The specific

Salary rate offered to a candidate may be influenced by a variety of

factors including the candidate\'s experience, their education, and the

work location. About Us Rehlko proudly offers a rich history s To view

the full job description please use the link below.

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