Business Operations Manager

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier .

About Automated Logic
Automated Logic is a world leader in building automation and related energy solutions. For more than 40 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Automated Logic products can be found in highly advanced green building solutions across countless industries and in all corners of the globe. Our building automation systems are an integral component in LEED certified buildings. Automated Logic is a part of Carrier, a leading provider in building systems industries worldwide.

About the position
We are seeking a dynamic, self-driven Business Operations Manager to enable and lead business processes across Automated Logic Fields East Region. In this role, you will partner closely with field management while overseeing a remote, cross-functional team responsible for key business functions such as booking requirement review, project invoicing, accounts receivable, accounts payable, open order review, and process compliance. The ideal candidate will champion continuous improvement efforts and drive operational excellence across these critical business areas. This is a unique opportunity to manage essential operational processes while collaborating closely with field teams to achieve business objectives.

Key Responsibilities:

• Partner with field management and key stakeholders to address operational challenges, ensuring clear communication of issues and decisions.
• Lead and motivate a cross-functional team across multiple geographical locations to ensure consistent operations and performance metrics in alignment with national standards.
• Drive process improvement initiatives focused on enhancing project invoicing, AR dispute management, and cash application processes, ensuring compliance and operational efficiency.
• Ensure on-time performance and delivery to customer commitments, fostering high levels of customer satisfaction.
• Review, approve, and resolve AAP accounts payable invoices and payment release.
• Provide training and guidance on business tools and systems to optimize team performance.

Basic Qualifications

• Bachelors Degree.
• 5+ years experience in managing business processes, operations such as: subcontracting, project invoicing, and AR/Collections.
• 3+ years leading teams with direct reports.
• Able to travel up to 20% in North America.

Preferred Qualification (nice to have)

• Bachelors or Masters Degree in Business, Engineering, Finance or Accounting.
• HVAC industry experience.
• Salesforce, Microsoft Dynamics (MSD), SAP and Ariba experience.
• Proactive and able to balance multiple priorities.
• Excellent communication, both written and oral.
• Able to build strong relationships across function.
• Demonstrated successful business process management experience.
• Strive for excellence, motivated, self-directed, and passionate.
• Ability to work and adapt in a dynamic evolving work environment.
• High interest in innovation tools, techniques, processes, and products.
• Motivated to learn and continuously grow your leadership skills.
• Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.)

Additional information

• Immigration sponsorship is not supported for this position.

RSRCAR
#LI-onsite

Pay Range:

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

Click on this link to read the Job Applicant's Privacy Notice