Supervisor - Truck Serve

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving Whats Right .

Job Inputs:

• Provides direction of work, support and daily supervision to multiple positions on the team - TSC (Truck-Serve Coordinators), TAA (Truck Account Administrators), TAC (truck Account Coordinators) & MAE (Maintenance Account Executives)
• Oversee creation and execution of Maintenance Strategy and Proactive Client Solutions
• Trains and supports TSC/TAA/TAC/MAE personnel to maximize their ability to apply their knowledge and skills on the job
• Creates a positive and professional work environment through positive recognition and supportive work relationships
• Resolves interdepartmental and operational escalations quickly and efficiently
• Provides feedback to management on customer needs, issues, escalations and trends
• Communicates business strategies and results to TSC/TAA/TAC/MAE team
• Support client/prospect visits and projects as needed
• Travel as needed to support client and/or Holman initiatives
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelors degree in a related field or equivalent work experience
• Technical knowledge / experience preferred
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 3-5 years experience in Operational / Supervisory role preferred
• Fleet experience preferred
• Experience reviewing and improving processes, methods, and tools to increase efficiency and accuracy

Planning/Organizing/Managerial Knowledge:

• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
  • Plans and prioritizes work efficiently and effectively, delegating when appropriate
• Strong leadership skills
  • Keeps purpose front and center as they make daily decisions
  • Understands how teams work ties in with the organizations vision and purpose
  • Follows efforts through to completion
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
  • Manages team goals, metrics, KPI's, work volume
  • Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
  • Removes obstacles that impede progress and goal attainment
  • Effectively manages change within their team (transitions, new hires, promotions)
  • Identifies and removes barriers to effective teamwork
  • Sets challenges to encourage learning; treats failure as an opportunity to learn
  • Takes action quickly when performance is not meeting expectations
• Adjusts quickly to new or changing work environment
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced work environment.
• Works within budgetary/financial objectives set by management
• Identifies and resolves operational problems using defined processes, expertise and judgement
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Communicating & Influencing Skills:

• Excellent verbal and written communication skills.
  • Responsible and accountable for the communication process
  • Able to clearly articulate the companys vision for the future
  • Sets clear and agreed upon performance objectives and standards
• Excellent interpersonal and customer service skills.
  • Actively solicit feedback; share and address; adjust plans as necessary; follow through
  • Recognize and reward the contributions of team members
  • Promote camaraderie among team members
  • Help people see the role they can play in supporting the advancement of the vision and purpose
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
  • Regular and frequent engagement in face-to-face communication
  • Provides timely and clear, positive and constructive developmental feedback
  • Shows a genuine interest in the career goals and development of direct reports
  • Promotes the implementation of development plans for all employees and supports training goals
• Interprets customer needs and assesses requirements to meet needs
• Must be self-motivated with strong interpersonal and administrative skills.
• Must be professional, flexible, creative, and customer service-oriented

#LI-MG1

#HYBRID

Pay:

At Holman, we exist to pro vide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. Thats why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.