Customer Service Representative/Production Planner & Scheduler

Quanex is looking for a Customer Service Representative/Production Planner & Scheduler to join our team located in Chatsworth, IL .

The Customer Service Representative/Production Planner & Scheduler is responsible to develop a strong relationship with internal and external customers. This position is also responsible for managing specific product families using material planning, production scheduling, and capacity planning.

We Offer You!

• Competitive Salary
• Bonus Potential
• 401K with 5% company match, yours to keep after 2 years
• 15% immediate return if you participate in the company’s ESPP
• Medical, Dental & Vision Plans
• Employer paid disability plans and life insurance
• Paid Time Off & Holidays
• Tuition support for degree and continuous education
• Employee Resource Groups focused on employee empowerment

What’s attractive about the Customer Service Planner & Scheduler position?

• Opportunity to work in a fast-paced environment
• Dynamic culture & people
• The company LIVES its values

What Success Looks Like:

• Builds strong relationships and resolves issues between customers and manufacturing plant(s).
• Communicates with customers, sales managers, and manufacturer’s representatives concerning orders, quotes, returns, shipments, and products.
• Provides quotes to customers by coordinating with the Pricing, Engineering, Production, and Sales Teams.
• Collaborates with customers to establish procedures, guidelines and lead-times when developing ordering schedule and/or patterns.
• Informs customers about any shipment delays and/or information required to process their orders.
• Regularly reviews and monitors reports and collaborates with relevant personnel to ensure orders are completed and shipped.
• Ensures the customer master record is accurate.
• Assists with customer price reviews, increases and customer communications.

What You Bring:

• Bachelor’s degree and/or equivalent 5 years’ experience required
• 2 years’ experience in a customer service role
• Strong analytical, mathematical, and strategic thinking

The salary range for this position is $53,100 to $66,000 with potential to earn an annual bonus.

About Quanex, A Part of Something Bigger

Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.