Upholstery Shop Supervisor

Purpose:

The Upholstery Shop Supervisor has direct supervisory responsibility for Lead Upholsterers, Upholsterers and other Upholstery Shop personnel performing custom fabrication, recovering and finishing of aircraft furnishings. He/she develops staffing plans in collaboration with Production Planning and coordinates and controls the administrative management of Upholstery Shop personnel resources assigned to each project. The Upholstery Shop Supervisor and assigned Project Manager will make sure that all assigned personnel carry out their respective duties in full accordance to company policies and procedures and in full compliance to FAA/EASA regulations and in line with OEM MPDs, and in so doing delivering efficient high-quality work with safety being their uncompromising priority.

Essential Job Functions:

• Responsible for direct supervision of the Lead Upholsterers and Upholstery Shop personnel with authority to guide and advise technical activity in accordance with Repair Station Manual and FAA regulations.
• Provide leadership and direction, coach and mentor direct reports and their subordinates to consistently deliver high quality workmanship and on-time re-delivery of aircraft. Secure commitment and accountability at all levels in execution of both work and accurate supporting documentation.
• In collaboration with Project Managers, Production Planning & Control, Quality, Customer and Lead Technicians, establish resource plans for each aircraft to be serviced in accordance with the works cope and the respective timeline. Schedule work shift personnel necessary to accomplish the assigned work scope.
• Coordinate with Engineering, Planning and Production Control all Pre-Dock meetings, Daily progress meetings, final work scope close out meetings.
• Ensure that tools and equipment are correctly used and handled by operations personnel for both safety and to reduce breakages, wear and tear. Require Leads to ensuring that any tool malfunction is promptly reported by the Technician. Ensure tooling, GSE and ground equipment is returned to its proper storage area following use.
• Strive for continuous process improvements and increasing efficiencies in execution and delivery with safety as a priority.
• Maintain close and frequent communication with the Director of Completions and Project Managers, notifying them of progress and any roadblocks or threats to the project's critical path that could impact re-delivery.
• Review Upholstery Shop personnel performance and progress with the Director of Completions and Project Managers to determine if any alteration to the plan and schedule is necessary to maintain the aircraft re-delivery schedule and to ensure that tasks are completed within budgeted time.
• Collaborate with the Training Management function to establish On-The-Job Training Programs (OJT) for personnel and coordinate participation in training programs as appropriate. Participate in relevant development training including General Familiarization Certification.
• Deal with Customers in a cordial, respectful and professional manner, and to see to it that all personnel behave accordingly.
• Ensure that tools and equipment are correctly used and handled by operations personnel for both safety and to reduce breakages, wear and tear. Require Leads to ensuring that any tool malfunction is promptly reported to the Stores personnel by the mechanics by following proper procedures. Ensure tooling, GSE and ground equipment is returned to its proper storage area following use.
• Support the Director of Completions with other business activities as needed.
• To lead by example at all times, through professional behavior, integrity, commitment to the company and compliance with its policies.
• Ensure the highest quality service, safety standards and performance, with the objective of exceeding customer satisfaction in the re-delivery of airworthy, reliable and clean aircraft, in a timely manner.

Minimum Qualifications or Experience:

• High School Diploma/GED.
• Holds a current driver's license.
• 5+ years' experience in the fabrication, repair and installation of custom interiors in the aviation,

automotive or marine industries.

• Is required to be proficient in oral and written English.
• Holds a valid and current FAA Mechanic certificate with an Airframe rating or meets qualification and

experience requirements for the issuance of a Repairman's Certificate by the repair station.

Preferred Qualifications or Experience:

• Undergraduate degree.
• Maintenance experience on current fleet types being maintained or modified by the Repair Station.
• 5+ years' experience in VVIP aircraft interior fabrication and installation.

Supervisory Responsibilities:

• This position has direct supervisory responsibilities over all the Upholstery Shop employees.

Knowledge, Skills, and Other Attributes:

• Strong leadership skills.
• Effective decision-making skills.
• Strong negotiating skills.
• Working knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint.
• Excellent written and oral communication skills in order to effectively interact with all levels of staff from different departments effectively.
• Excellent organizational and problem-solving skills in order to prioritize workload according to business demands and works well under pressure.