Site Manager I

POSITION SUMMARY

Under limited supervision, lead teams in providing service to a strategic account. Provide field service technical support for all LAM US sites on an ongoing basis. Primary resource for LAM service & support processes & procedures. Responsible for a single customer with multiple locations, with supervision responsibilities of ETI service personnel performing work at other ETI customers

ESSENTIAL FUNCTIONS

• Leads a team as they service (all Ebara provided components and products) pumps at customer site or service center to include all contracted preventative and unscheduled maintenance, installations, upgrades, tool downs, and new designs or applications. (Essential)
• New design or application- Involved in the design review meetings and interfaces with the customer's design group. Guide customers on the new design or application. (Essential)
• Installation- Handles installation schedules and coordination of parts and consumables. (Essential)
• Review, approve, and implement all ECNs and CIPs for all Ebara-provided component products. (Essential)
• Working with Ebara Marketing, Sales, and Engineering fosters the rollout of new products for field service implementation. (Essential)
• Tracking of on-site pump customer base, (all Ebara provided component products) pump shipping and receiving, spare pumps and parts. (Essential)
• Ordering, expediting, and notifying the customer or management when replacement is necessary. Maintain and replace equipment, tools, and supplies used directly for the service of (all Ebara-provided components and products) pumps. (Essential)
• Provides technical support to field technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. (Essential)
• Provides documentation to customers on preventative maintenance, downtime, pump equipment issues, and time spent preparing reports for all Ebara-provided component products. Pump equipment movement and justification for on-site service. Travel to various locations of assigned customers. (Essential)
• Supervises assigned service or field service personnel, requiring the ability to effectively communicate. Conducts new employee training, safety training, and enforcement of departmental procedures. (Essential)
• Coordinating all service-related activities with ETI Engineering & Tech Support and communicating with all parties within ETI & EC associated in supporting ETI's customer base.
• Also responsible for managing all ETI Components Service Personnel (annual performance reviews, disciplinary actions, managing day-to-day activities). (Essential)
• Maintains a clean and safe working environment compliant with EBARA safety policies. (Essential)
• Complies with EBARA's safety policies, including participation in and completion of all required safety training.
• Performs other duties as assigned. (Non-Essential)

Qualifications

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• AA or Bachelor's degree in electronics, science, or engineering discipline, or equivalent experience.

Experience

• Eight (8) or more years of electro-mechanical and field service experience, preferably in the semiconductor or related industry.
• Five (5) or more supervisory experience.
• Working knowledge of mechanical skills.
• Working knowledge of principles of vacuum technology/abatement.
• Working knowledge of reading complicated drawings.
• Working knowledge of testing digital and/or analog systems.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues
• and customers.
• Demonstrate leadership and program management.
• Demonstrate teamwork and organizational skills.
• Ability to present and solidify product, team strategy, and direction.
• Analytical skills, problem-solving, and leadership skills
• Strong verbal and written communication skills.