Facility Technician Supervisor

Facility Technician Supervisor

Job Description

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $36 per hour - $41 per hour.

Work Hours

The work hours for this position are Mon-Fri - 8:00 am-5:00 pm.

Job Purpose

The purpose of this role is to help ISS become the world's greatest service organization by providing service performance facilitating our customers' purpose through people empowerment.

The Lead Facility Technician will be responsible for Operation, Replacement, Repair and Maintenance of general building related infrastructure. Work involves the lifting of heavy materials and apparatus, and may be performed in areas of extreme heat, cold, and/or noise. Receives and responds to service calls, takes immediate action to resolve emergency situations or system breakdowns. Ensure preventive maintenance inspections are completed and necessary repair are always made. Ensures that work area/plant is always clean, safe, and that managed/generated utilities meet delivery specifications. Oversees contractors, routine and preventive maintenance work to ensure work is performed appropriately and in a safe manner. Communicates with ISS and Customer operations management teams, tenants/utility system end users, and Business Unit Stakeholders. The Facility Technician requires a Apprentice/Generalist Craftsman skillset.

The emphasis is on providing a world-class building services maintenance service.

Key Responsibilities

May directly supervise Facility Technicians and/or Handymen

Performs TS operation, installation, replacement, repair, and maintenance of TS related mechanical, electrical, plumbing, and life safety systems

Perform/Direct TS Preventive Maintenance Work orders from PM Calendar

Works closely with the "Manager" to optimize the Preventative Maintenance Program

Responds to trouble calls; works closely with Operations to ensure efficient operations; maintaining records, logs and files as required

Perform scheduled rounds and readings on plant systems/assets

Ensures services/maintenance is executed according to established standards

Identify deficiencies through regular and thorough inspection of facility infrastructure

Repair restroom fixtures, sweat/braze copper pipe, thread black pipe

Drain & "safe off" systems to facilitate repairs

Perform minor carpentry tasks, replace ceiling tiles, repair or replace door hardware, locks, panic bars etc.

Perform minor electrical tasks to include bulb and ballast replacement

Inspect mechanical, electrical systems, trace electrical circuits, operate switchgear, record inspections, and write reports to Supervisors

Assists other Mechanics, Electricians, and Operators with major repairs and maintenance of facility equipment

Ensures regulatory compliance associated with in scope TS services

Reads and interprets Piping & Instrument Drawings (P&IDs), Floor Plans, Site Maps and/or Electrical Diagrams

Operates support equipment including forklift, cranes, pay loaders, and moving vehicles

Maintains tools and orders supplies as required for installation and repairs

Complies with departmental policy for safe storage, usage and disposal of hazardous materials

Follows safety practices, and utilize protective clothing and equipment as required by OSHA. Know the whereabouts of all emergency equipment (i.e. fire extinguishers, eyewash and shower stations, first aid supplies, breathing apparatus, etc.)

Safely use hand tools, power tools and test instruments to maintain, troubleshoot and repair various types of equipment

Supports customer satisfaction processes by ensuring customers are informed about the status of their request in a timely and accurate manner

Maintains operation and maintenance manuals for all equipment. Record all tests, scans and inspections as directed

Maintains all tests, logs and manuals in an efficiently organized manner

Ensures accurate and timely documentation

Follows good hood housekeeping standards

Perform any additional duties on an as "required" basis where such duties are within the scope of contractual obligations

Communicates with ISS and Customer facility operations management teams, tenants/utility system end users, and Business Unit Stakeholders.

Operate, Monitor, Adjust, Maintain facility assets/systems and associated Control Systems

Maintain CMMS system records, logbooks, required documentation

Oversee work performed by outside contractors

Requisition necessary material to complete required repairs

Perform applicable administrative dutiesPayroll, HR, training, etc.

Completes HS&E training as scheduled; Follows HS&E procedures; Demonstrates safe work practices; Exhibits HS&E best practice culture; Reports unacceptable HS&E conditions immediately

Supervisory/Management Scope

The Facility Technician must be capable of working independently, and/or under the direction/oversight of local (Lead Building Engineer, Chief Engineer, or FM), Regional, and/or Country TS and Account Managers (dependent on space type, scope of work, and dispersion of ISS organizational managers). The Facility Technician may supervise other ISS TS personnel of equal or lesser position. May supervise third-party TS vendors at assigned location(s).

Key Competencies

Understanding and able to troubleshoot office building emergency and fire systems

Understanding and able to troubleshoot and maintain central plant systems and supporting equipment

Able to operate, monitor, adjust and maintain Building Automation Systems (BAS)

Able to troubleshoot/maintain/repair plumbing, mechanical, minor electrical components/systems

Able to read Piping & Instrument Drawings (P&IDs), Floor Plans, Site Maps and/or Electrical Diagrams

Great communications skills needed to interact with customer and tenant accordingly.

Qualifications

HS Diploma or greater

Minimum of two (2) years of experience in facility maintenance

Experience with customer line of business

Experience with customer building type(s)

Ability to read, write, and communicate in English required

Works and participates well as a team member

Communicate well with others; clearly write and speak to clients, superiors, coworkers

Good organization skills; disciplined approach to daily activities; takes a sense of pride in all aspects of the job

Presents self in professional manner: neat appearance and grooming.

Able to produce a quality work product in a prompt, safe and efficient manner

Ability to work without supervision and appropriately with multiple deadlines

Maintain a good attendance record, including notification in the event of tardiness and absence

For internal candidates, must constantly receive a "meets expectations" job performance review

Skills:

Apprentice/Generalist level craftsman in facility maintenance

Reads and interprets Piping & Instrument Drawings (P&IDs), Floor Plans, Site Maps and/or Electrical Diagrams

Experience & proven ability to install/demo/setup/repair general building infrastructure i.e. paint/patch, flooring, windows, doors, hardware,

Experience & proven ability to safely secure hydronic and electrical systems for maintenance

Experience & proven ability to Braze/Solder copper pie, thread black pipe

Basic carpentry skills

Knowledge of operation of building auxiliary systems i.e. fire-life safety, stand by emergency generators

Familiarity of general building systems i.e. vertical lift equipment, overhead doors.

Ability to write, execute written and oral instructions and perform arithmetic calculations.

Strong knowledge of safe work practices and procedures typical for maintenance operations

Ability to safely wear a respirator, climb ladders, enter confined spaces, lift heavy objects and perform other physically demanding tasks

Safely and skillfully use all types of related hand and power tools

Physical Demands and Work Environment:

Must be able physically perform all operations and maintenance on site

Must be physically able to wear required PPE while executing work

Must be able to lift heavy objects (up to 70 lbs.), climb ladders, work on feet for long periods, work in the cold, heat, noisy, and confined space environments

Significant work is performed inside central plant space, within mechanical/electrical rooms, and/or on rooftops

Periodic noise, heat and cold exposure

Management of confined space and other permit work may be required

Some work in common office areas

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

NASHVILLE-DAVIDSON, TN

Posted: 7/9/2025

Job Reference #: PDX_IS_F6BC54FA-3A11-4DEE-BF7B-B0B5A3DB27F8_23171111