Supervisor, Installation- North Carolina, South Carolina, Kentucky, Tennessee

Work Flexibility: Field-based

Basic Function:

Responsible for the direct supervision of team members and team performance in the areas of: installation planning and execution, installation quality, timely and accurate reporting, new hire training, team building, employee engagement, capacity and customer support coordination. Adheres to quality standards and policy to ensure team executes efficient and effective installations while engaging the customer and maximizing profitability. This individual will supervise 10-15 employees.

Responsibilities:

• Responsible for daily assignment, prioritization, and supervision of Installation tasks. Directs Integration Specialist(s) to meet assigned goals using established guidelines, procedures, and policies. May supervise work details of outside contractors and ensure quality system requirements are met.
• Trains Integration Specialist(s) in the installation of all surgical light suspension systems, surgical booms, video integration systems and associated cabling to deliver appropriate video signals as well as installation of ancillary equipment (room cameras, video monitors, etc.) in accordance with standards.
• Drives functional capability within team to ensure all team members are trained to all products. Monitors and Documents Integration Specialist(s) proficiency. Facilitates on-going training as required
• Provides support to Integration Manager on planning, scheduling, and resource allocation for Installation projects.
• Recruits, hires, onboards, and develops Installation competencies of Integration Specialist(s).
• Ensures direct reports provide accurate records of equipment installation and associated activities. Provides information to produce regular reports using dashboards and metrics to measure team performance, activity, and headcount to create trends that can drive improvement opportunities.
• Responsible for the quality of the installation. Performs pre-installation site visits and quality audits of installation projects when required.
• Ensures team compliance with installation and integration documentation procedures and standards. Ensures on time completion of SLMS assignments and associated compliance training for Integration Specialists.
• Manages functional direct reports with talent offense and providing feedback to develop team to reach their max potential. Facilitates an environment through diverse thought and works alongside the team to develop creative paths forward to capitalize on strengths.
• Participates in the design of key performance objectives for employees in alignment with the business mission and strategy.
• Collaborates with counterparts in other regions to identify gaps with current processes and systems within the function and proposes solutions.

• Assists other departments in the development and improvement of products and processes; this may include preparation/update of documentation and formal presentation of technical data to management and/or peers.
• Seeks out areas of opportunity to cross train resources in other functional areas to ensure optimal functional coverage.
• Demonstrated ability train others to interpret, understand, and install equipment according to complex wire diagrams and CAD drawings. Demonstrated ability train others to understand infrastructure, electrical, and network requirements of installable equipment. Partners with internal project team to communicate these expectations with customers and contractors and facilitates solutions. Understands Internet Protocol (IP) and computer networking requirements related to Stryker integration products.
• Drives implementation of identical installation and integration practices at different locations in order to ensure consistency and serviceability.
• Responds to internal and external customers inquiries and request for service. Ensures effective communication with customers regarding the status of their project and provides clear and timely updates on project progress. Effectively builds relationships with internal and external business partners to provide outstanding customer service experience. Communicates lessons learned and proactively provides feedback to cross-functional partners to improve business processes.
• Ensures team compliance with procedures, policies, and standards regarding travel booking and expense reporting procedures and standards. Evaluates team on a consistent basis to drive efficiency and set clear expectations of how.
• Adheres to all safety policies and standards as dictated by customer facilities and by Stryker.
• Completes training to ensure proper PPE is utilized during execution of job responsibilities.
• Advocates the importance of safe work practices.
• Must be able to travel to 50-75% support team and projects in the field.
• Utilizes the following software applications in execution of job responsibilities: Salesforce, Agile, Workday, Concur, Compliance Wire.

Physical Requirements:

• Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to utilize equipment including ladders, chain hoists, material lifts, and pallet jacks.
• Must be able to climb ladders, work within confined spaces, and above ceiling
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• Must be able to communicate effectively with intrapersonal communication skills.
• Must be able to communicate effectively via cell phone, text, and email.
• Must be able to travel via commercial airline
• Must maintain state issued Drivers License and be able to safely operate a motor vehicle.
• Ability to work with large pieces of construction and medical equipment.

Mental Requirements:

• Work as an integral part of a team.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Must be able to work in a fast-paced, independent environment and exercise good judgment.
• Must be able to analyze and resolve non-routine testing and/ or equipment issues using independent judgment.
• Must be able to locate, comprehend, and follow detailed installation instructions and procedures. Has ability to explain clearly to onsite trades (electricians, plumbers, general contractors) or vendors.
• Must be able to identify issues outside of scope of project and communicate following appropriate escalation pathways.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Must be able to generate and explain detailed forecasts, guidelines and procedures.
• Must be able to follow and explain detailed installation instruction and inspection procedures.
• Must be able to complete detailed documentation accurately
• Must be able analyze projects, determine priorities, and make decisions.
• Ability to think critically to resolve project roadblocks pertaining to environmental or infrastructure challenges within the appropriate guidelines and safety standards. Must be able to be a part of the solution process.
• Ability to interact appropriately with a variety of individuals including customers and internal partners
• Ability to read, navigate, and comprehend installation and technical manuals and project documents with acute attention to detail.
• Proficient with Microsoft Office Suite.

Skills/Experience Required:

• 2 3 years related technical experience (telecom, video/audio system installation, electrical/construction, medical device, hospital biomed) or Stryker installation experience.
• Prior experience supervising and leading individuals and teams desirable
• Demonstrated ability to install majority of Stryker Communications Products.
• Excellent cable management and connection techniques.
• Experience with interpreting schematics diagrams.
• Experience with large-scale integration techniques.
• Remains current on professional certifications (e.g. OSHA.) and Stryker SLMS training
• Able to fulfill credentialing requirements for Customer Site and Hospital access.
• Must be able to communicate with large groups of people.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent Interpersonal and Communication skills
• Excellent problem solving skills.
• Demonstrates a professional work ethic and attitude.
• Intermediate PC skills and appropriate application skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment (e.g. data loggers, strip recorders, micrometers, voltmeters, waveform/vectorsopes, etc.).

Education/Training Required:

• Bachelors degree (B. S or B.A) preferred but not required.
• 2-3 years technical experience or comparable skills set.

Travel Percentage: 70%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.