Digital Customer Experience Architect

at Ralliant in Boise, Idaho, United States

Are you passionate about building seamless digital experiences that scale across brands and platforms? Were looking for a Digital Customer Experience Architect to lead the design and integration of our digital ecosystem-spanning ecommerce, customer data, and content systems. This is a high-impact role where your work will directly influence revenue growth, customer satisfaction and operational efficiency.

What Youll Do

+ Architect and integrate digital platforms across Ecommerce, ERP , CRM , PIM , CMS , and customer data systems.

+ Lead the front-end evolution of BigCommerce Catalyst storefronts using Next.js and headless frameworks.

+ Build and maintain API connectors for dynamic content, product data, and backend systems.

+ Establish and manage code repositories, enforce version control standards, and champion DevOps best practices including CI/CD pipelines, automated testing, and deployment workflows.

+ Drive platform unification and reduce technical overhead while enabling experimentation frameworks (e.g., A/B testing, SEO optimization).

+ Optimize digital experiences for performance, accessibility, SEO , and Core Web Vitals across multiple brands and domains.

+ Collaborate cross-functionally with marketing, product, and IT teams to align digital architecture with business strategy.

Requirements

+ 7+ years of experience in digital architecture, software engineering, or ecommerce platform development.

+ Strong proficiency with modern JavaScript frameworks (e.g., Next.js, React) and headless commerce architectures.

+ Hands-on experience with BigCommerce or similar ecommerce platforms.

+ Deep understanding of ERP systems (e.g., SAP , Oracle, JDE ) and their integration with digital commerce and manufacturing operations.

+ Experience with DevOps tools and practices including CI/CD pipelines, Git-based version control, and automated testing.

+ Demonstrated ability to lead cross-functional initiatives and deliver scalable, high-performance digital solutions.

+ Experience working with development partners and vendors to deliver results.

Preferred Qualifications

+ Experience with manufacturing systems and workflows, especially in relation to product data and fulfillment.

+ Familiarity with PIM , CMS , and customer data platforms (e.g., BigCommerce, Perfion)

+ Knowledge of Core Web Vitals, SEO best practices, and accessibility standards ( WCAG ).

+ Background in experimentation frameworks and A/B testing tools (e.g., Optimizely, Go