Contact Center Data and AI Architect

CTG is seeking to fill a Contact Center Data and AI Architect opening for our client in Phoenix, AZ. Location: Phoenix, AZ Duration: 6 months Duties: Design and implement scalable and resilient data architectures to support a contact center migration to a CCaaS platform. Define and execute data strategies for migrating both historical and real-time contact center data to the cloud with minimal disruption. Analyze and map data models from Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 to cloud-native equivalents. Collaborate with enterprise data architects to maintain reporting continuity and ensure compliance with regulatory requirements. Provide architecture recommendations that minimize the impact on downstream systems during the CCaaS migration. Support the development of analytics and AI solutions to improve contact center efficiency and customer experience. Skills: Deep expertise in Genesys data ecosystem, including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing. Proficient in Five9 data architecture and integration capabilities. Strong knowledge of contact center operations and technologies, including migration strategies to CCaaS platforms. Experience with cloud-based data platforms and modern data architecture best practices. Ability to evaluate, recommend, and implement data architecture frameworks supporting real-time analytics and AI/ML use cases. Experience: 8+ years of experience in data architecture, including at least 3 years in contact center or CCaaS environments. Proven success in large-scale data migration projects involving Genesys and/or Five9 systems. Background in implementing AI-driven insights and reporting within a contact center ecosystem. Education: Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field. Master's degree preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Murlidhar at .... Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.