Associate Director PEGA Business Architect

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

When you join Verizon...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most.

By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences.

Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Researchs prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What youll be doing...

You will lead and develop a team of PEGA Business Architects who are responsible for driving strategic campaign implementations by gathering information from stakeholders and cross-functional teams and analyze business needs to support the design, development and testing of Pega NBA implementation. You will enable a robust campaign implementation process to manage & measure the performance of all the base management campaigns for all the six TracFone brands and VZPP.

You will communicate with all VBM stakeholder, including marketing, creative strategy, product and data management, technical teams, external OEMs and vendors to ensure effective collaboration and campaign execution.

• Overseeing Strategic Campaign Implementation: You will be leading and developing a team of business architects and define the strategy and criteria for audience selection for complex campaign portfolios across multiple brands.

• Serving as the technical liaison across functional teams: You will be ensuring all requirements related to campaign development & deployment including the strategic, tactical and support functions - are documented and provided to the appropriate Verizon Value teams and vendors for deployment. You will be working cross functionally with all VBM stakeholder, including marketing, creative strategy, product and data management, technical teams, external OEMs and vendors to flawlessly deliver new campaign launches, provide updates and gather feedback.

• Optimizing and Prioritizing Campaign portfolio: You will be managing multiple campaign initiatives and use conceptual thinking to define priorities and provide strategic direction to the technology team. You will be staying informed on VBM strategic initiatives and determine the best way your teams work can ladder up to the bigger picture. You will monitor the status of the campaigns, identify potential risks and issues, and implement solutions to mitigate them.

• Managing the project and program management for the company's technical project goals, providing support and guidance to their team.

• Collaborating with the territory teams and peers to determine the business needs and execute on project and program management requests.

• Determining the strategy of their team and manage the execution, driving the standards and principles that govern company's development sprint cycles and release execution.

• Driving continuous improvement, leveraging the latest industry knowledge and methods for technical project and program delivery.

• Ensuring the organization meets the metrics set-forth by leadership including administrative, auditory, and KPIs.

• Making recommendations regarding the hiring, firing, advancement, performance, promotion or any other change of status of team members. Assess employee performance, hold employees accountable, take appropriate corrective actions, and train and provide ongoing direction and feedback to team members.

Where youll be working

In this hybrid role, youll have a defined work location that includes work from home and assigned office days set by your manager.

What were looking for...

You are the brain for campaign management, the problem solver & the one helping to prioritize all the projects. You have conviction in your ideas but also know how to collaborate and when to adjust your approach. You're a great communicator, able to interpret data in a meaningful way, translate complex technical specifications into concrete requirements, and inspire and equip everyone around you to make sound decisions and do their best work. You view obstacles as puzzles to be solved. You are driven by the desire to delight your ultimate client, the customer.

Youll need to have:

• Bachelor's degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Managed campaign management from ideation through development to launch.

• Experience of SQL and other data analysis tools.

• Experience with Pega, and Next Best Action, and marketing terminology.

• Experience with Agile and/or Scrum methodology.

• Ability to manage the activities from different functional areas.

Even better if you have one or more of the following:

• Master's Degree in Computer Science/Information Systems, Marketing, or Business Administration or related fields.

• Pega Business Architect (CBA) certification.

• Technical project experience and Technical (e.g., systems design) and/or analytical skills.

• Conveyed your ideas in compelling and persuasive ways to a variety of audiences and led a team to achieve goals.

• Pega Business Architect (CBA) certification.

• Ability to manage the activities from different functional areas.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you dont meet every even better qualification listed above.

Where youll be working In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, weve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $126,000.00 - $242,000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $138,500.00 - $242,000.00.