Facilities Operations Manager

Bethune-Cookman University Position Title: Facilities Operations Manager Reports To: Director of Facilities Management
Location: Bethune-Cookman University, Daytona Beach, FL
Employment Type: Full-Time, On-Site Position Summary The Facilities Operations Manager supports the Director of Facilities Management by overseeing the daily operations, maintenance, and repair of campus facilities in coordination with Sodexo, the University's contracted facilities services provider. This position plays a critical role in ensuring the physical campus is maintained to institutional standards and that Sodexo delivers service excellence across all hard and soft facility functions. The manager will focus on service delivery, vendor coordination, maintenance oversight, and campus readiness. Key Responsibilities Operations Management

• Coordinate and monitor daily maintenance operations including HVAC, plumbing, electrical, carpentry, custodial services, and groundskeeping.
• Ensure compliance with preventive maintenance schedules and service-level agreements (SLAs) established with Sodexo.
• Inspect campus buildings and grounds regularly to identify maintenance needs or safety concerns; escalate issues appropriately.
• Support emergency response activities and coordinate corrective maintenance with minimal disruption to campus operations.

Vendor Oversight & Coordination

• Act as a day-to-day liaison to Sodexo site managers and supervisors, ensuring task execution aligns with University expectations.
• Participate in joint site walks, compliance checks, and quality audits with Sodexo and third-party contractors.
• Review daily work orders and performance logs submitted by Sodexo; escalate incomplete or overdue tasks.

Customer Service & Stakeholder Support

• Serve as the primary operational contact for faculty, staff, and students reporting facilities concerns or requests.
• Track resolution timelines and ensure timely follow-up on service complaints or escalations.
• Communicate planned outages, repairs, or disruptions to campus users in a timely and professional manner.

Project Support

• Assist with the coordination of minor renovation and deferred maintenance projects, ensuring vendor adherence to scope and schedule.
• Support capital improvement initiatives by conducting on-site verifications, logistics coordination, and punch list reviews.

Administrative & Technical Support

• Use CMMS (preferably Maximo) to manage, assign, and close work orders; maintain accurate logs and generate reports as needed.
• Maintain documentation of inspections, compliance audits, and equipment servicing logs.
• Support Director with cost tracking, vendor invoicing reviews, and data needed for budgeting or reporting.

Qualifications Education & Experience

• Associate's or Bachelor's degree in Facilities Management, Construction, Engineering, or a related field.
• Minimum of 5 years of facilities operations experience, preferably in a higher education or campus environment.
• Familiarity with vendor-managed or outsourced FM models (e.g., Sodexo, Aramark, Compass Group).

Skills & Competencies

• Working knowledge of building systems, mechanical infrastructure, and maintenance best practices.
• Proficiency in using CMMS platforms (Maximo preferred).
• Strong organizational skills with attention to detail and ability to manage multiple workstreams.
• Effective communication and interpersonal skills with both technical staff and campus stakeholders.
• Knowledge of OSHA, ADA, fire/life safety codes, and environmental regulations is highly desirable.

Performance Metrics

• Work order completion rates and response time benchmarks.
• Preventive maintenance adherence and inspection accuracy.
• Customer satisfaction ratings from internal stakeholders.
• SLA compliance and corrective action tracking with Sodexo.
• Efficiency in CMMS data quality and reporting.

Working Relationships

• Internal: Reports to Director of Facilities Management; interfaces with safety officers, finance staff, student affairs, and academic units.
• External: Works closely with Sodexo operations team, subcontractors, and facilities vendors.

Summary The Facilities Operations Manager ensures that Bethune-Cookman Universitys campus facilities remain safe, functional, and responsive to community needs. By supporting the Director of Facilities and coordinating closely with Sodexo, this role serves as a critical operational leader in the stewardship of University resources and physical infrastructure. The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at .... The university reserves the right to modify job descriptions at any time in its' attempts to improve the operations of the university