1899 Service Supervisor

As part of PSE&G's Gas Operations business, directly supervise bargaining unit personnel in the installation, servicing and repair of HVAC equipment, gas and electric appliances, commercial and industrial equipment, emergency and leak response, and meter and regulator installations. Work location may vary based on business needs.

Job Responsibilities

• Assure customer satisfaction for residential and small industrial and commercial customers; includes interaction with municipalities, government agencies/officials on behalf of PSE&G.
• Maintain performance records to ensure proper productivity and quality of work.
• Ensure technical development of Appliance Service Associates. Train, appraise and evaluate work performance. Provide technical expertise for supervised employees as required.
• As required, coach and counsel employees and resolve employee and industrial relations matters.
• Assure work practices are safe and quality-driven.
• Perform economic/productivity evaluations of work practices.
• Ensure follow-up and customer contact on BPU/Executive inquiries.
• As Appliance Service is a 24/7 operation, you must be willing to respond outside of normal working hours. You may also be required to work in an alternate location.
  

Job Specific Qualifications

Required:

• High School diploma

• Minimum 3 years' experience in appliance repair or the construction / operation / maintenance of gas distribution facilities

• Broad knowledge of and experience in the gas delivery business
• Leadership skills; Ability to achieve results in challenging situations
• Analytical skills, strong Knowledge of Microsoft Office
• Must obtain an acceptable score on the First Line Supervisor's Test (FLST) unless presently an internal employee directly supervising (i.e. responsible for performance review) blue collar, operating department/represented associates for a minimum of 12 continuous months. For those who have previously taken and received an acceptable score on the FLST but who are not presently and directly supervising represented associates, test results will be valid for a maximum period of two years from the date the test was taken.
• Knowledge of the Company/Union Bargaining agreement
• Must possess and maintain a valid US driver's license with a satisfactory driving record.
• This is a safety sensitive position. D.O.T. testing is required.

Desired:

• Associate or Bachelor's degree
• Mechanical skills, knowledge of HVAC and Energy Consuming Equipment
• Plumbing, Electrical or Mechanical trade-related licenses and certifications
• Strong presentation skills

Minimum Years of Experience

3 years of experience

Education

Data Needed in Data Needed

Certifications

None Noted