Infrastructure Engineering Manager

Primary Details Time Type: Full timeWorker Type: Employee

The Opportunity:

The purpose of this role is to lead the strategic development and continuous enhancement of Information Technology (IT) processes, ensuring the delivery of effective technology solutions aligned with business requirements. This role involves directing the delivery of systems and services within a division, contributing to global infrastructure strategy, managing key third-party relationships, and ensuring operational excellence in service delivery to drive overall effectiveness of Technology Services.

Location: Sun Prairie, WI

Work Arrangement: This role is a hybrid role, requiring 8-12 days/month in the office

The starting salary range for this role is between $148,000-$222,000

Your New Role:

• Lead and develop a high-performing team across Workplace Services, Unified Comms & Collaboration, and Networks, ensuring capability and capacity align with business demand.
• Act as a key escalation and decision point, guiding risk management practices and reporting critical IT risks to leadership.
• Collaborate cross-functionally with both Group and Divisional teams to drive alignment, process improvements, help shape strategic direction and ensure effective service delivery.
• Ensure that documentation is complete, of high-quality and is shared appropriately to stakeholder groups across the enterprise.
• Oversee the performance and quality of third-party providers and internal services, ensuring consistent service levels and adherence to SLAs.
• Drive efficiencies within your technical scope through consolidation of products where possible
• Manage financial awareness within the teamforecasting needs, reviewing costs, and applying a commercial lens to technology planning.
• Communicate complex decisions and processes clearly to stakeholders, building understanding and trust across a diverse global audience.

Our idea candidate for this role will possess:

• Proven experience as a people manager within a large, complex, or global organization.

• Strong collaboration and stakeholder engagement skills, with a patient and process-guiding approach.

• A robust understanding of enterprise IT infrastructure, preferably across workplace services, unified comms and networks.

• Ability to navigate and manage the demands of a global, cross-time-zone role.

• Financially literate with the ability to consider cost implications in technical planning.

• Experience working in multi-disciplinary teams and driving cross-functional outcomes.

• Adaptable leadership style that supports a diverse and varied team of professionals.

Work Experience:

Necessary Work Experience includes:

• Significant relevant experience.

Preferred Work Experience includes:

• Experience implementing large complex projects.
• Experience managing or leading others in a service-oriented, process-driven environment.
• Increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.
• Information Technology Infrastructure Library (ITIL) Foundations Certificate in Information Technology Service Management.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidates professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US .

Why QBE? What if you could have a positive impact at work and in the world?

At QBE, were enabling a more resilient future for our customers, communities, environment, and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, youll get to spend every day working with people who are passionate, talented and kind. And our international scale means were big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success and we can be part of yours!

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

Coaching for success, Critical Thinking, Customer Service, Global IT Infrastructure, Influencing, Influencing Others (Inactive), Information Technology Applications, Intentional collaboration, Managing performance, Navigating ambiguity, Problem Solving, Risk Management, Stakeholder Management, Strategic Management, Team ManagementApplication Close Date: 18/10/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.