Operations Manager

Wentworth Senior Living is adding an Operations Manager to our growing team!

Salary Range: $80,000-$90,000/year, $1000 Sign on Bonus

Hourly Status: Full Time, 40 hours/week

Location: Portsmouth, NH - WSL is located steps from Portsmouth's Market Square and Prescott Park, behind the Strawbery Banke Museum

About Us: Wentworth Senior Living's success truly depends on the skill, dedication, and happiness of our staff. Together with the seniors who call our community home, our employees take pride in shaping their workplace culture, and it shows. With industry-leading resident and family satisfaction, WSL is proud to help residents and staff make lasting connections while ensuring our seniors are fully engaged in living better lives longer.

Job Description: The Operations Manager is a key administrative leader responsible for planning, coordinating, and overseeing all aspects of building operations, which would include, but not be limited to, maintenance, regulatory compliance, and IT. This position would ensure a safe, comfortable, and regulatory-compliant environment for residents, families, and staff.

While a technical understanding of building systems is required, this role is primarily administrative and managerial, focusing on coordination, planning, compliance, and oversight, with minimal direct hands-on repair work. You must enjoy a fast-paced environment and be self-motivated. Direct hands-on repair may be necessary for this position at times

Key responsibilities include:

• Facilities Administration & Compliance

• Lead planning, execution, and oversight of facility maintenance, preventive systems, and capital projects to ensure safety and efficiency.

• Ensure full regulatory compliance, maintain detailed records, and coordinate safety protocols, including drills and emergency preparedness.

• Manage facilities budget, monitor expenses, and collaborate on long-term asset planning and cost-saving initiatives.

• Serve as the main point of contact for IT or Facilities emergencies

• Resident & Staff Support

• Communicate proactively with residents, families, and staff regarding facility operations or maintenance updates.

• Supervise maintenance, housekeeping, and IT personnel, ensuring proper scheduling and adequate staffing across shifts.

• Serve as a mentor to promote a culture of servant leadership and resident-centered care.

• IT Oversight & Coordination

• Oversee community IT operations, supervising support staff and coordinating with external providers for advanced needs.

• Maintain IT inventory, plan for upgrades, and ensure smooth onboarding and tech access for new staff.

• Support departments in identifying technology needs to enhance operations and user experience.

Required Qualifications & Skills:

• Bachelors degree required. Relevant trade certifications or additional technical trainings are a plus, such as HVAC, software, and emergency preparedness and business continuity knowledge.
• 5+ years of progressively responsible experience in facilities operations, property management, or building administration
• 3+ years of management experience required.
• Valid drivers license, reliable transportation, and a satisfactory driving record
• Ability to respond to building or IT emergencies as needed, including occasional evenings or weekends.
• Exceptional administrative and organizational skills, including budget preparation, record keeping, and compliance tracking
• Solid understanding of building systems, preventive maintenance planning, and vendor management.
• Working knowledge of basic IT systems and coordination with external IT providers.
• Understands project management, including city relations requirements.
• Excellent written and verbal communication skills and the ability to interact professionally with residents, families, staff, and outside contractors.

Preferred Qualifications:

• Experience in facilities operations, property management, or building administration in a senior living, healthcare, or hospitality environment is strongly preferred.
• Familiarity with assisted living licensing requirements and safety regulations

Benefits:

• Generous PTO Time
• High staff-to-residents ratio
• Medical, dental, and vision insurance
• 401K savings plan with employer 4% match contribution after one year
• Life insurance coverage
• Short- and long-term disability coverage
• Flexible spending and dependent care accounts
• Employee development and education reimbursement assistance
• Employee assistance program
• Free employee meals
• Referral bonus program
• Surprise rewards throughout the year

Contingencies: All offers of employment are contingent on successfully passing a pre-employment screening, which includes a criminal background check and drug test.

EEO Statement: WSL provides equal employment opportunities in employment to all employees and applicants for employment without regard to race, color, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information (including family medical history), political affiliation, military status or veteran status or any other protected category under applicable state, federal or local laws or ordinances