CX Services Pre-Sales Architect - 29687_2-5752

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Hi, I\'m Juhi

Banerjee, your Recruiter and guide to joining CSG! We are excited to

learn more about you and your unique background.

As a CX Services Pre-Sales Architect, you will play a key role in

driving revenue growth by partnering with the Go To Market (GTM)

organization to work with customers and prospects to understand their

requirements, develop solution scope, associated pre-sales assets and

act as a facilitator within the broader selling motion. Leveraging your

expertise and industry best practices, you will serve as a trusted

advisor to customers, helping them envision and plan for successful

implementations of our products and services. You will provide a

consultative approach to drive implementation and post go-live

strategies across the entire CSG CX portfolio.

**We are looking for a CX Services Pre-Sales Architect who will:**

**Services Pre-Sales Guidance & Scoping**

- Partner with Sales Directors and Solution Engineers to position and

sell professional services as part of the overall CX sales motion.

- Utilize expertise, best practices and implementation plans to

properly define services scope through business and technical

requirements. Lead discovery sessions to understand requirements,

implementation readiness and desired outcomes.

- Translate customer needs into a clear, structured and achievable

services approach, including timelines, resource needs and cost

estimates.

- Own the creation of customer estimates, high-level proposals and

Statements of Work (SOWs) that align with both customer needs and

delivery capabilities.

- Provide accurate and timely updates to our CRM systems of record.

Maintain visibility into services pipeline to relevant leaders

across the Customer Success organization.

- Maintain best practices and knowledge around CX products and new

product launches.

**GTM Support**

- Partner with and advise colleagues in the GTM organization educating

and positioning the value of CX Services and associated offerings.

- Collaborate with CX leadership to evolve solution best practices to

adapt to product innovations

- Proactively maintain CX Services pre-sales assets including CRM

intake, high-level estimates, proposals and SOWs with accurate and

timely information for products and services.

**Enablement, Collaboration and Facilitation**

- Work with internal teams including Build, Customer Success and

Delivery to ensure a seamless transition from sales to

implementation

- Assess customer and market needs and maintain services catalog of

available services across Advisory, Delivery and Customer Success.

**Is this opportunity right for you? We are looking for candidates

who:**

- Bachelor\'s degree in business, technology, or a related field or

equivalent education/experience.

- Proficiency in English in a business environment.

- 8+ years defining, selling, positioning, and scoping professional

services for enterprise SaaS organizations.

- 8+ years of experience in consulting, CX, project/program management

and/or account management

- Experience in constructing a Go-To-Market strategy for Professional

Services including definition, pricing and packaging of various

professional services across the value chain.

- Experience creating Statements of Work (SOW) and working with legal

and procurement functions is a plus.

- Strong acumen of complex customer technology requirements and

ability to translate them into existing platform architecture.

- Strong understanding of project management methodologies, software

development lifecycle (SDLC), and best practices in solution

delivery.

- Experience facilitating business and technical req irements

discovery meetings with customer stakeholders in order to create and

negotiate contracts and associated legal documentation.

- Understanding of an enterprise sales motion (sales stages etc.)

- Has worked with CRM platforms including Salesforce.com and Microsoft

Dynamics.

- Excellent communication and presentation skills, with the ability to

effectively convey complex concepts to both technical and

non-technical audiences

- Possess strong leadership and collaboration skills with

cross-functional teams.

- Ability to analyze workflow, evaluate systems, and formulate plans

- Proficiency with other Microsoft Office applications.

- Willingness to travel as needed to meet with prospects and customers

in support of sales activities.

**Our Guiding Principles**

**Impact**

Always help and empower others, whether they\'re colleagues or

customers. When our employees set their minds to something, great things

happen.

**Integrity**

Do what\'s right for our customers and our people while being authentic.

We treat everyone with trust and respect-that\'s just who we are.

**Inspiration**

Be bold in the way you think and passionate about the work you do. Test

out