Critical Operations Manager

Critical Operations Manager

DeKalb, IL Full Time

Meta

Data Center

Data Center Operations

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Critical Operations Manager (COM) is responsible for the safe and effective operations, maintenance, and modernization of ~70 MW data center capacity across one or more buildings. You must be familiar with equipment utilized in critical environments, maintain a focus on continuous improvement, and enjoy managing a team.

Critical Operations Manager Responsibilities

Lead the execution of both the tactical and strategic direction of a critical operations team to safely and effectively operate, maintain, and modernize physical infrastructure

Manage a team of Lead Building Engineers and Critical Facility Engineers through hiring, mentoring, coaching and intentional performance management to maintain a safe and effective operations environment

Review and serve as the final approval authority for procedures based on internal standards

Conduct Post-Incident and Root Cause Analysis reviews. Incorporate lessons learned into the day-to-day operations of the campus. Communicate significant lessons learned to relevant internal and external teams

Supervise the Personal Qualification Standard (PQS) for lead building engineers and critical facility engineers

Ensure critical facility engineers maintain proper training and qualification to stand shift and conduct operations and maintenance activities

Collaborate with peer COMs to ensure consistency in the strategy and approach to delivery of critical operations

Maintain cross-functional partnerships with technical and support teams, along with cross-functional partners responsible for server hardware and network capacity to achieve maximum uptime

Support the environmental, health and safety (EHS) program as well as technical training programs to ensure adherence to Meta Safety Policies and Procedures

Routinely inspect buildings, grounds, and critical equipment and provide observation and assessment of operations in the data center

In collaboration with peer COMs and Lead Building Engineers, review risk mitigation efforts across the campus and resolve or escalate any concerns with conflicting redundancy impacts

Responsible for compliance and adherence with work management processes and workflows, including the accuracy of work orders in the Enterprise Assset Management System (EAM), and Standards

Develop and maintain a comprehensive incident response program of emergency operating procedures for the Critical Operations Team

Support construction project execution (new & retrofit) in the data center, which could include serving as the operations point-of-contact for construction projects and ensuring adherence to construction processes while supporting the critical operations environment

Occasional travel as required