Permit and Development Center Supervisor

Why It's a Great Opportunity: In this supervisory position you will manage the workload distribution of a team of Permit and Counter Technicians at the Pierce County Development Center. You will work closely with the Planning Manager to ensure the receiving and issuing of various permits by the Permit and Counter Technician team is done efficiently and with a focus on positive customer service. This role has a great impact on the communities of Pierce County and its growth. The position is also responsible for the effective supervision of the Permit and Counter Technicians role as customer service steward both at the development center counter and in emails, phone calls and live chats.

Why It's a Great Department: PPW is a diverse and fast-moving department filled with motivated professionals working to ensure Pierce County is positioned to handle growth while building, operating, and maintaining reliable infrastructure to support livable communities. PPW is responsible for a broad and complex portfolio of services that provides unique opportunities to collaborate, innovate, and inspire. We are responsible for the County road and levee systems, sewer systems, airports, ferries, building permits, environmental review, sustainability, community planning, and code enforcement - just to name a few!

Learn more about Planning and Public Works here.

How to be Successful in the Role: Your success will come from knowledge of current trends, the ability to readily analyze data, make recommendations for process improvement, and be adaptable to changing situations with staff and customers. You will be leading a team that helps the public on various permit requirements and related issues. Your ability to balance seeing both the big picture of permitting operations as well as paying attention to detail will ensure your success.

Your Future in this Role: This position has multiple career growth and promotional opportunities in Pierce County to build on a great career.

Core Daily Responsibilities:

• Play an active role in the management structure and operation of the Development Center.
• Supervise and coordinate activities of the Permit and Development Counter Technicians, establish work procedures, organize staffing schedules, and monitor section-wide efficiency.
• Coordinate activities of applications from other departments and divisions. Serve as point of contact for the public by providing information and requirements relating to land use, construction, and other regulations at the service counter, on the telephone, and by electronic e-mail.
• Issues instructions and oversees work for exactness and conformance to established procedures and policies.
• Assist in the development, revision, implementation or evaluation of procedures or departmental changes. Create, maintain, and update as necessary all computer and paper office files and records on permits issued and related matters.
• Assist in the lobby with solving customer issues and answering technical questions.
• Assign, review, and approve the work of subordinate staff; investigate grievances involving subordinates and recommend resolutions; recommend hiring, promotional and disciplinary actions; approve leave requests and overtime; provide adequate coverage during staff absences. Provide on-the-job training to newly assigned or reassigned employees.

A classification description with a more detailed list of essential functions can be found here.

Minimum Qualifications:

• A resume and cover letter are required for this position.
• Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field may substitute for the required experience or education.
• High School Diploma or GED equivalent.
• Three (3) years of progressive responsible experience in a land use/building construction permitting facility.
• One (1) year of lead or supervisory experience required.
• A valid Washington State drivers license or the ability to otherwise meet the travel requirements of the position is required.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs .
• If you have a question about this opportunity, please email the Recruitment Team at ... and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at ..., at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?