Reporting to the SVP of Healthcare Product, this individual will support strategic efforts such as HealthcareOS rollout, client onboarding, internal tooling enablement, and launch planning. The ideal candidate has a strong project management background, familiarity with the healthcare landscape, and a passion for operational excellence, with demonstrated ability to partner across Product, Engineering, Client Services, Marketing, and Commercial teams.
Primary Accountabilities:
Program & Project Management (50%)
Lead the coordination and execution of major initiatives across the Healthcare portfolio, from strategic kickoff through operational handoff.
Manage project plans and cross-functional execution for efforts such as product launches, platform onboarding (e.g., HealthcareOS, Rx Transparent), training programs, and commercial readiness.
Maintain accountability for scope, milestones, and budget across multiple concurrent workstreams.
Track key KPIs, report progress, and escalate risks or blockers to leadership with a proactive problem-solving mindset.
Drive operational rigor through documentation, RAID logs, change control, and post-project evaluations to continuously improve execution quality.
Strategic Business Enablement (25%)
Serve as an operational partner to Product Leads and General Managers, helping translate high-level strategy into action by managing project plans, dependencies, and stakeholder communications.
Coordinate transition of projects from build to run including client-facing tool rollouts, issue resolution SOPs, and training handoffs.Partner with Product and Client Services to lead readiness planning and project ownership transitions across departments.
Support commercialization efforts post-kickoff: run cross-functional syncs, maintain alignment across Product, Sales, Client Services, and Customer Excellence, and track performance post-launch.
Assist in the orchestration of healthcare-wide programs including Town Halls, Leadership Offsites, Strategy Sessions, and Management Meetings.
Draft communications and develop briefing materials and presentations for internal and executive audiences.
Maintain key trackers (e.g., automation roadmap, onboarding progress, initiative dashboards) and support documentation for high-priority programs.
Lead new hire or initiative onboarding processes to ensure continuity, alignment, and clarity for cross-functional participants.
Required Qualifications
Bachelors Degree in Business, Healthcare Administration, or a related field.
46 years of progressive experience in project or program management, ideally in healthcare or technology environments.
Familiarity with both Agile and Waterfall methodologies; PMP or equivalent certification preferred.
Experience managing multi-stakeholder programs in a matrixed organization; high comfort operating without direct authority.
Proficiency in project management and collaboration tools (e.g., Smartsheet, Asana, Confluence, Miro).
Strong organizational, verbal, and written communication skills, with an ability to tailor information to diverse audiences.
Ability to manage ambiguity, drive clarity, and influence outcomes through collaboration and leadership.
Experience supporting commercialization of SaaS solutions, customer onboarding programs, or change management initiatives is a plus.
Individual Competencies
Customer Obsession (Customer First + Problem Solving)
Puts the customers needs at the center of decision-making. Demonstrates the ability to analyze challenges and deliver solutions that consistently exceed expectations. Holds self and others accountable to over-deliver on customer commitments.Collaboration & Courageous Inquiry (Power of We + Seeking Truth Together) Builds strong relationships across teams by working cooperatively and inclusively. Pursues the truth humbly and curiously with others asking hard questions, challenging assumptions, and embracing diverse perspectives to get to the best answer.
Empowerment through High Standards (High Challenge, High Support + Establish Focus) Promotes empowerment by setting high expectations and offering the right level of support to meet them. Communicates clear goals and aligns efforts toward measurable, mission-driven outcomes.
Innovation Mindset (Raising the Bar + Vision & Strategy)
Constantly looks for better ways to solve problems. Thinks strategically and challenges the status quo to create new opportunities, systems, or approaches that position the organization for future success.Continuous Learning (Learning in Action + Business Acumen)
Demonstrates a strong desire to learn, adapt, and grow. Applies lessons learned to improve future performance and decision-making. Uses insights and data to inform plans that deliver long-term value.Reliability & Accountability (Upholding Commitments + Integrity + Communication) Does what they say they will do. Builds trust by consistently following through on commitments and being transparent about progress, setbacks, and outcomes. Communicates clearly and professionally with all stakeholders.
Ownership & Excellence (Growth Mindset + Negotiation + Teamwork) Approaches work with curiosity, ownership, and a bias for action. Builds bridges across teams and functions to get results. Advocates for shared success and brings others along through influence, not just authority.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Safety:
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
We also offer:
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
We are an Equal Opportunity Employer, including disability/vets.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
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