Property Tax Collections Program Supervisor for Multnomah County

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

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Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

Are you looking for an opportunity to be a great leader on a progressive leadership team that is focused on successful outcomes and serving the public with integrity? Are you passionate about coaching and mentoring for the success of front line team members in order to provide excellent customer service?

We are seeking a Tax Collection Supervisor to manage, motivate and lead the team of 7 staff through the workflow of the Property Tax Collection Unit. This supervisor is responsible for coordinating the printing and mailing of over 300,000 tax statements annually. They oversee the proper posting of all mailed in tax payments totaling over $1 billion in tax revenue. In addition, they oversee collection of delinquent tax pursuant to ORS 311 and 312, amongst other functions.

As a Program Supervisor in the Tax Collections unit in the Division of Assessment, Recording, and Taxation (DART) your role will be to:

• Supervise the Tax Collection Team consisting of 7 full time employees

• Provide excellent direct customer service to internal and external customers regarding the collection and processing of property tax payments, bankruptcies, foreclosures, personal property and machinery and equipment collection

• Act as an agent for the County, securing the County's interest in bankruptcy court that involve both real and personal property

• Direct and supervise the collection of delinquent personal property, machinery and equipment and centrally assessed properties

• Ensure the process for taking title to real property due to delinquent property taxes is initiated and completed annually

• Oversee payment remittance processing, ensuring efficient work flow from receipt through timely deposit

• Oversee the processing of manufactured structure ownership changes pursuant to the guidelines of the Building Codes Division of Oregon

Ideal Attributes:

• Excellent and effective communication skills: Engages respectfully with others by listening, asking questions, clarifying, checking perceptions, recognizing non verbal communication, and flexing one's own style; as well as communicating across multiple communication methods i.e. oral, phone, email. etc.

• Strategic Adeptness: Anticipates and responds appropriately to rapidly changing conditions.

• Building Relationships: Creates and cultivates relationships to garner support, raise awareness and gain cooperation in non-authoritative relationships.

• Problem Solving: Uses critical thinking, analytical skills, and a solution-focused approach to address challenging or difficult situations.

• Time Management: Is able to manage workflow efficiently and effectively by prioritizing and tracking work tasks.

• Self Management: Demonstrates dependability, flexibility, responsibility, and accountability in all aspects of one's work.

• Project Management: Exhibits thoroughness and attention to detail to ensure deadlines are met and keeps stakeholders informed of project status.

• Technology Savvy: Knowledge and experience using technology to efficiently oversee the operation of programs.

Who We Are and What We Do:

This position will be a part of the Division of Assessment, Taxation and Recording (DART), within the Department of County Management (DCM). The public service we carry out is essential to the operation of Multnomah County as a government, as well as an employer. DART strives to ensure the stability and quality of life for our community by providing local government with the revenues necessary to fund essential services. We pride ourselves on providing reliable, responsive, personal service to the public and our co-workers. As a team, we are committed to being good stewards of public resources while creating a safe and inclusive environment for employees, customers, and the communities we serve.

The primary role of DART staff members is to carry out the functions of the Assessors Office in a manner that is friendly, respectful, resourceful and willing in order to create an environment of safety, trust and belonging for all.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

Minimum Qualifications/Transferable Skills* :

• Bachelors degree. Experience may substitute for a degree.

• 3 years of experience in customer service, assessment & taxation, or a government environment, with 1 year to include lead or supervisory experience

• Ability to pass a background check

Preferred Qualifications/Transferable Skills* : You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience in a County Clerk's, Tax Collector's or Assessor's office

• Experience supervising in a union environment

• Demonstrated ability to collaborate with numerous stakeholders internal and external to the County

• Familiarity working with or interpreting Oregon Revised Statutes or other laws

*Transferable skills : Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

The Application Packet : Your completed application must include the following items.

1. A completed online application

2. A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities.

3. A cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.

Note : The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement . Please be thorough, as these materials may be scored and determine your eligibility for an interview.

The Selection Process : For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications : We may do an additional preferred review, phone screen, and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates : We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Reference / Background Checks : All finalists must pass professional reference checks and a criminal records check.

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Type of Position : This is a salary, non-represented position that is not eligible for overtime.

Hybrid Telework : After the initial training / orientation period, this position is designated with some hybrid telework, meaning you will have the opportunity to occasionally work remotely (from home) though most work will occur at our onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is the Multnomah Building : 501 SE Hawthorne Blvd., Portland, OR 97214.

Schedule : Monday - Friday; There may be some flexibility with scheduling, and daily start and end times.

Multnomah County offers an exceptional benefits package , including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, education seniority, training, and/or tenure. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law, qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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