Technical Support Field Manager, NA West

Not everyone can claim to feed the world, but it is part of our everyday lives. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

The role of this individual carries an understanding of agricultural equipment; is intimately familiar with how the equipment is operated; and has a strong appreciation of the customers needs and expectations.

The Technical Support Field Manager will be the eyes and ears in the field whose primary function is to identify, investigate and report on product quality and emerging product reliability issues. This will include being the in-field technical representative focused on assisting dealers with product issue resolution as well as providing expert advice in writing to dealers through digital cases.

This position will have frequent and significant interaction with dealer service managers and technicians. The objective is to positively impact product reliability, customer satisfaction, quality, market share, ultimately, and profitability.

Your Impact

• Makes frequent visitsoften on short noticeto dealers within the assigned area, serving as the 'eyes and ears' of the Technical Services & Support team when needed.

• Travels onsite to investigate or assist with technical issues, providing expert advice and guidance to both team members and dealers. Also providing expert advice through management of dealer cases remotely.

• Assists, coaches, and guides dealers in technical problem investigation and solution implementation, both remotely or onsite. Identifies emerging issues and conducts investigations to understand product reliability concerns.

• Performs first-level inspection, analysis, and reporting of failed parts. Reports on product reliability concerns, incorporating dealer and customer input, observations, recommendations, and supporting data such as readings, photos, and video.

• Collaborates closely with the Field Team and Technical Support Area. Provides Custom Harvester Combine Support during the grain harvest season.

Your Experience and Qualifications

• Degree/Certification in Vocational Ag, Trade, Technology, Agricultural Sciences, Engineering, or equivalent discipline. Additional certifications like ASE, ASAE, etc. are desired and found to be appealing.

• 5+ years of experience diagnosing and repairing automotive, ag equipment, heavy construction equipment or related experience.

• Excellent technical skills including problem solving & troubleshooting. Thoroughly familiar with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems. Also, excellent verbal and written communication skills.

• Experience with heavy equipment (farm or industrial), dealership dynamics, and direct customer interaction. The employee must be capable of operation of assigned area with minimal supervision with clean driving record

• Reliable and able to work independently. Must be willing to travel and be away from home.

Your Benefits

• Health care and wellness plans

• Dental and vision plans

• Flexible and virtual work options (where available)

• 401(k) Savings Plan with company match

• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

• Paid holidays and paid time off

• Health savings and flexible spending accounts

• Reimbursement for continuing education

• Life insurance and other supplemental insurance plans

Your Workplace

You will be working in Remote with your wonderful AGCO Colleagues in North Dakota/South Dakota.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join our extraordinary team today and apply now!