Overnight Operations Manager

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That's what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That's why we've created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we're growing. Join us in pioneering a new category of dining called "Fast-Fine", and revolutionizing the way people eat.

About the Role

As an Overnight Operations Manager, you will be the primary point of contact and leader for all overnight operations within our food production facility. This role is critical in ensuring the smooth and efficient functioning of the facility during the night, maintaining high standards of quality, safety, and productivity, and facilitating a seamless transition to the morning shift. The manager will have direct oversight of the Sanitation, Quality Control (QC), and Outbound teams, with dotted line reporting to the Facilities and Quality Assurance (QA) teams.

Key Responsibilities

Operational Leadership & Oversight:

• Ensure a safe working environment and all EHS procedures are being properly adhered to

• Directly manage and supervise the 3rd shift teams, including Sanitation, QC, and Outbound

• Serve as the main point of contact for all operational matters

• Ensure all production schedules and plans are followed accurately and efficiently to meet daily targets and deadlines

• Oversee and ensure proper completion of all sanitation tasks and adherence to hygienic standards, including Good Manufacturing Practices (GMPs) and HACCP regulations

• Monitor and ensure all room temperatures within the building are maintained at required levels

• Coordinate and oversee vendor activities and any building maintenance work conducted during the overnight hours

• Completion of daily tasks, including accurate inventory management, loading, and shipping

• Implement and manage preventative maintenance programs to minimize downtime

• Promote a culture of continuous improvement, identifying and implementing opportunities to enhance productivity, efficiency, and safety

Team Management & Development:

• Lead, mentor, and supervise personnel, fostering a positive and productive work environment
• Responsible for performance management, including training, development, appraisals, and disciplinary actions as needed
• Ensure proper staffing levels and effective deployment of the workforce to achieve operational goals
• Encourage teamwork and effective communication among all shift employees and across departments

Quality & Safety Assurance:

• Ensure all production activities comply with food safety and quality standards, including SQF/BRC, GMPs, HACCP, and other relevant regulatory requirements

• Uphold and enforce all Occupational Safety and Health Administration (OSHA) regulations and company safety protocols to maintain a safe working environment

• Address and resolve any quality or safety concerns promptly, reporting to relevant departments as necessary

Communication & Handoff:

• Ensure clear and effective communication with the morning shift operations team to facilitate a smooth and comprehensive handoff of all operational details, issues, and ongoing tasks

• Prepare and present daily production reports, detailing shift performance, incidents, and any relevant data to management

• Collaborate closely with Facilities and QA teams to address issues, share information, and align operational goals

The experience you have

• Bachelor's degree in operations management, Food Science, Engineering, Business Administration, or related field, or equivalent relevant experience

• 3+ years of progressive leadership experience in a food manufacturing or production environment, with significant experience in an overnight role

• Demonstrated knowledge of food manufacturing processes, safety regulations (OSHA), food safety standards (GMP, HACCP, SQF/BRC), and quality control

• Strong knowledge of USDA & FDA regulations

• HACCP certified

• Proven experience in managing and developing teamsStrong problem-solving, decision-making, and analytical skills

• Excellent communication (verbal and written), interpersonal, and leadership skills

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Ability to work in cold environments (34F to 40F) for extended periods

• Proficiency in Microsoft Office Suite and production management software, WMS, and ERP systems

• Flexibility to work extended hours, including nights, weekends, and holidays as needed

• Bilingual preferred

Base Salary: $88,000

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.