Engineering Supervisor

Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Engineering Supervisor is responsible for daily oversight of the Engineering associates, quality service, guest satisfaction and safety. Supervises preventive maintenance and repairs, monitors life safety systems and utilities and assists in department administration in compliance with policies and procedures, brand standards, and federal, state and local regulations. In the absence of the Manager, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department.

Essential Functions:

• In conjunction with the Engineering Manager, prepare and maintain schedules, logs, records and other documentation to ensure a smooth operation and minimize liabilities.
• Supervise Engineering associates and ensure they are properly trained in guest service, standard operating procedures and loss prevention standards.
• Prioritize, perform and/or monitor Engineering service requests to ensure guest convenience, satisfaction, and safety.
• Assign, track, monitor and perform preventive maintenance and resolve repairs in a courteous, efficient, safe manner.
• Monitor and control expenses. Support hotel departmental maintenance programs and execute daily, weekly and monthly checklists.
• Respond to all building-related safety concerns.
• Respond in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
• Work days, evenings, weekends, holidays under pressure and deal with stressful situations during busy periods.
• Ensure associates are equipped with the necessary knowledge and skills to achieve job expectations.
• Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
• Support the Engineering Manager to ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.
• Coordinate compliance of service contracts. Ensure staff compliance with internal controls, policies, procedures, standards and regulations.

Qualifications:

High School Diploma or equivalent. Trade, Vocational Certificate and/or college course work in related field a plus. Minimum of three (3) years in a hotel maintenance type position. Basic understanding of HVAC, electrical, plumbing and carpentry concepts required. Previous construction or hotel maintenance department lead or supervisory experience a must. Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.