Mitigation Project Manager - Colorado Springs, CO

Title: Mitigation Project Manager

Location: Colorado Springs, CO

About Us:

Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.

What does an Mitigation Project Manager with Paul Davis do:

Customer & Stakeholder Relations

• Proactively deliver exceptional service to customers, carriers, adjusters, vendors, subcontractors, and teammates.
• Serves as the primary point of contact for customers regarding job scope, mitigation plans, timelines, insurance claims, estimates, and issue resolution.
• Actively participates in customer communication throughout the mitigation process, ensuring a seamless and transparent experience.

Mitigation Planning & Execution

• Designs and executes effective mitigation plans in accordance with IICRC guidelines and company and carrier expectations.
• Operates with safety and care for yourself, your team, and all individuals involved in the project.
• Ensures all work meets or exceeds industry standards and compliance requirements.
• Monitors job progress and quality, conducting at least two on-site inspections per job, with additional inspections for longer-duration projects.
• Takes primary responsibility for successful mitigation of losses, ensuring projects are completed efficiently and effectively.
• Actively participates in the on-call rotation to respond to emergency mitigation needs.
• Partners with the Mitigation Manager to schedule technicians for your jobs. If no teams are available, they reach out to other resources to cover the job.

Process Improvement & Team Collaboration

• Identifies and implements initiatives to improve the efficiency and effectiveness of the mitigation team, enhancing gross margins and profitability.
• Works collaboratively with team members to achieve departmental goals and maintain high-performance standards.
• Takes initiative in training and developing mitigation team members to strengthen overall team capabilities.
• Actively prepares for and participate in mitigation team meetings to drive alignment and continuous improvement.

Documentation & Compliance

• Maintains compliance with IICRC, company, and carrier standards, ensuring all necessary records are accurate and up to date.
• Collaborates with Project Coordinators regarding job tasks, resource scheduling, and administrative functions as needed.
• Ensures that RMS job files and all other platforms are consistently updated every day with relevant job details, tasks, and notes to accurately reflect the project timeline and progress.
• Actively manages jobs by entering detailed notes in RMS, ensuring no jobs lack interaction or status updates.

Financial & Administrative Responsibilities

• Ensures all required documentation is submitted to estimators for timely estimate preparation and approval.
• Approves all vendor invoices within 48 hours of receipt.
• Properly enters credit card receipts daily online for proper financial tracking.
• Actively collaborates with the administrative team regarding invoicing and collections, providing necessary job details and assisting with follow-ups as needed.
• Monitor XA/RMS notes, as well as internal communication via text/email, and respond accordingly, updating RMS job files as necessary.

Qualifications & Requirements

• Minimum of 3-5 years of experience in restoration mitigation or a related field, with at least 2 years in a project management role.
• Strong knowledge of water mitigation, mold remediation, and general restoration processes.
• Excellent leadership, communication, and interpersonal skills with the ability to coordinate multiple stakeholders.
• Exceptional organizational and time-management skills, with the ability to multitask in a fast-paced environment.
• Proficiency in restoration industry software (RMS, MICA), Microsoft Office Suite, and other relevant systems.
• IICRC Certification(s) preferred but not required.
• Must possess a valid driver's license and reliable transportation.

Physical Demands & Work Environment

• Must be able to lift up to 50 lbs. and perform physical tasks as required on job sites.
• Ability to work in various environments, including water-damaged and mold-affected properties.
• Availability to work flexible hours, including nights and weekends, when emergency services are required.

This role is ideal for a highly organized, proactive leader who thrives in a fast-paced restoration environment and is committed to delivering exceptional service and project execution.

Benefits Include

• 401K with a company match
• Health Insurance offered
• Quarterly incentive program
• Vehicle Stipend

We support and hire Veterans and we are an equal opportunity employer.