Department Training Supervisor (Utilities)

This is an exciting role that will augment, present, and guide a Knowledge Base and curriculum for the Pinellas County Utilities' (PCU) Customer Contact Center and spearhead creative and innovative learning opportunities throughout the entire Department.

The successful candidate is experienced with creating and presenting varied content through virtual and in-person instruction for adult learners. The ideal candidate is a nimble learner of various software platforms who embraces emerging technology like AI and is able to generate relevant and engaging instructional material for PCU team members and their supervisors. Demonstrated knowledge and application of best practices for curriculum development and innovative learning practices is essential.

Examples of curricula content include onboarding, expectations,multiple software systems, and a mandatory portfolio of online learning for all PCU team members. Additional responsibilities include: developing curricula standards, learning methods, templates, and train-the-trainer practices; establishing, tracking, documenting, and evaluating program participants' progress and program quality; generating custom reports, and providing leadership with regular performance metrics. The successful candidate also will work with the PCU Human Coordinator, County Human Resources and others to develop a central system for tracking employees' certifications and continuing education credits.

This position Project Coordinator - Administrative (Department Training Supervisor - Utilities) is located at: 14 S. Ft. Harrison Avenue, Clearwater, FL 33756. Work Schedule: Monday - Friday; 8:00 a.m. - 5:00 p.m.

What Would You Do?

• Support major PCU integration of new systems and software,highly technical material, and other related projects and programs.
• Research and identify industry and educational benchmarking to evaluate educational program quality and inform learner performance.
• Coordinate and manage the planning and operations phases of training assignments that may include design, development, testing, implementation, and production.
• Foster a culture of continuous learning and professional development through regular communication with supervisors, managers, and executive leadership throughout PCU.
• Develop and lead consistent educational efforts of staff, from administrative support to senior management, in coordination with key Administration personnel.
• Evaluate and monitor the status of staff training and inform senior management about progress.
• Develop a method of educational program communication and dissemination in coordination with the Utilities Communication team to ensure every employee is aware of program opportunities and expectations.
• Lead and participate in cross-functional training project teams.
• Coordinate the redesign and relaunch of the PCU leadership development program, Discover the Leader in Utilities.
• Examine and evaluate best practices from other departments, governments, agencies, or private sector organizations to identify potential improvements to departmental processes.
• Monitors and evaluates the planning activities and status of implementation to ensure that the department is following the direction established during strategic planning.
• Monitors progress on subject matter assignments, special projects, services, operations, construction, or other activities in accordance with established requirements and schedules.
• May supervise employees on a regular or intermittent basis.
• Perform other related job duties as assigned.

What Do You Need To Have?

Experience: Technical and professional-level experience in adult education, corporate training, software instruction, or a related area that includes one (1) year of supervision or supervisory training;

Degree: Education, Instruction, Communication, or a related field

• 8+ years of experience as described above; or
• Associate's degree and 6+ years of experience as described above; or
• A Bachelor's degree and 4+ years of experience as described above; or
• A Master's degree and 2+ years of experience as described above; or
• An equivalent combination of education, training, and/or experience.
• Certification in assigned subject matter area of responsibility.
• In the event of a hurricane or other emergency activation, this position is assigned to the Utilities Operation Center. The assigned role at this time is Day-Shift In-Field Feeding Support Lead, working a 12-hour shift coordinating food distribution logistics to ensure our field crews are adequately fed and hydrated. Duties may change and you may be required to sleep onsite at the UOC.
• Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

Highly Desirable

• Experience with SAP S4 HANA (Customer Information Software)
• Experience with Learn365 or LMS365 platform
• SnagIt/TechSmith
• Articulate 360
• Microsoft Applications experience
• AI experience
• Openscape Desktop Client. (ACD Phone System)
• Enable Now (Training Platform)
• Utilities/Call Center experience
• Quality Assurance experience
• Communication Skills

Knowledge, Skills, and Abilities

• Knowledge of methods and techniques of employee training, principles of course development, and skill in designing training programs to meet the needs of department employees or other target audiences.
• Knowledge of public, general administration principles and practices.
• Knowledge of basic public budget and finance systems and principles.
• Knowledge of automated project management documentation, tracking, and control processes.
• Knowledge of principles and procedures of public administration and project management.
• Ability to demonstrate, on live calls, how Call Center Customer Service Representatives should execute customer interactions to maximize a positive customer experience.
• Ability to organize and conduct training programs and evaluate program results.
• Ability to develop visual aids and other instructional materials to meet specific training needs.
• Skill in interpersonal skills, communications, team building, facilitation, networking, and negotiations.
• Ability to coordinate, lead, and supervise work completed or performed by others.
• Ability to apply computer applications and software.
• Ability to coordinate and resolve instructional- or communication-related issues, project delays in business operations, or construction activities.
• Ability to facilitate management-level teams and bring the teams to consensus.
• Ability to manage and organize major projects and programs.

Why Choose Pinellas County?

When you join Pinellas County, you're not just taking on a job-you're investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:

• Comprehensive Benefits Package: Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.
• Florida Retirement System (FRS): Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.
• Generous leave time: Take advantage of time off to recharge and enjoy life outside of work.
• Wellness Program: Access to county gyms 24/7 and wellness programs as part of our commitment to employee wellness.
• Deferred compensation: Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.
• To learn more, see What We Offer

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

Project Coordinator - Administrative