Customer Development Manager - PSP

Job Title: Customer Development Manager - PSP

Travel Required?: Travel - 25% of time

Posting Start Date: 7/29/25

Remote

Relocation Assistance Offered Within Country

Job Number #168241 - Detroit, Michigan, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill's is the place to be!

Hill's Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Balanced Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best groundbreaking pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

If you are passionate about our company mission, we invite you to apply for the position of Customer Development Manager (CDM) for our Pet Supplies Plus account, based in Detroit, Michigan. As a CDM for Hill's Pet Nutrition, you will assume headquarter customer management responsibilities for PSP, which will include up to 25% overnight travel. The primary responsibilities for this role include customizing and implementing Hill's RE & brand strategies to grow market share and associate brand recommendation within the customer base. Develops and implements customer specific 7P plans to achieve the Hill's commercial goals of net sales, share, margin, while spending within GTN guidelines. A Customer Development Manager will apply current business trends, Hill's corporate strategies, customer strategies, Category/shopper insights, and post analysis of driven activities in plan development. A CDM is responsible for building relationships at all levels with the customer via direct communication, business presentations and frequent interaction with the customer key contacts.

What you will do:

• Develops, implements and monitors 7P plans versus the goal

• Drives 7P plans and responds to customer requests during regularly scheduled meetings with each customer (minimum (1) per month

• Updates Colgate Business Planner to reflect baseline sales and promotion plans. Manages customer payments

• Establishes and maintains working relationships with both the customer and internal commercial teams - Marketing, Supply Chain, and Store Operations

• Develops and maintains processes and plans to analyze each customers' business. Reviews current business trends, shopper insights, and learning's from post analysis of driven activities into a strategic 7P plan.

• Executes shopper programs with Hill's Shopper Marketing, using Hill's brand strategies to drive incremental retail sales

• Develops and executes customer specific annual strategic plan and initiatives to achieve the commercial goals. Engages customers on category growth expectations.

• Drives Hill's retail environment brand strategy with Hill's BDM & Retail Marketing team

• Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance

Required Qualifications:

• BS/BA degree or higher

• 3+ years of commercial experience in consumer packaged goods or related industry (Including combination of progressive roles of field sales, corporate sales, marketing, finance and/or customer service)

• Proficient digital literacy in Excel, Word, Power Point

• Remote Opportunity, but the Candidate must live within the Territory

Preferred Qualifications:

• 5+ years of experience managing key accounts/headquarter accounts

• 1+ year experience in ecommerce customer management and/or digital marketing

Compensation and Benefits

Salary Range $110,000.00 - $145,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here.

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