Date Opened: Wednesday, July 30, 2025 12:00 AM
Close Date: Wednesday, August 13, 2025 12:00 AM
Department: Transportation Department
Operations Support
Salary: $65,196.00 - $81,495.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
This position is responsible for supervising all daily operations for the Pavement Marking Operation Section for CDOT Engineering and Operations Division. The work of this group includes pavement marking installation and maintenance.
Accountable for establishing and measuring performance and production standards for the section. Prioritize, schedule, and inspect all work for Capital Improvement and Developer Funded projects, as well as the routine maintenance of City and State Maintained streets and intersections. Provide advanced leadership and effectively communicate the department goals to staff. Work requires strong leadership, great management skills, a sense of purpose to achieve team performance, and high levels of independent judgment. Position is also responsible to maintain safe work zones/traffic controls on all projects to ensure worker, pedestrian, bicyclist, and motorist safety.
Position is required to provide effective communication and to provide direction and advanced leadership in training, mentoring, and developing staff; work collaboratively with other Field Operation Sections and other teams; provide continuous improvement of business best practices/processes; evaluate new technology or equipment; and use independent judgement and initiative in daily work.
Duties & Responsibilities:
Provide direct supervision and leadership to the Pavement Marking section to meet division guidelines. Create the most effective and efficient work and team environment.
Plan, prioritize, direct, schedule, and assign the work of subordinate personnel in effort to meet organization goals and guidelines.
Conduct daily field investigations to ensure all related tasks are completed accurately and efficiently.
Ensure installation and maintenance work meets quality control, federal, state, city, and department specifications and standards.
Administer City, Department and Division policies, including work rules and procedures. Assist in the development of policies, procedures, practices, and work rules for assigned personnel. Assist in establishing performance standards and measures.
Continuously evaluate employee job performance including observation and inspection of work completed, including proper maintenance and use of equipment by personnel, to ensure established performance standards and safety practices are met.
Coach & counsel staff; administer progressive discipline; document performance, recommend and provide ongoing training and development to staff.
Work with Operations Supervisor, Administrative Staff, and vendors as necessary to research, recommend, justify, purchase, and maintain specialized equipment and materials. Assist in preparation of budget requests as pertaining to supplies, materials, and equipment. Make recommendations regarding purchases when necessary.
Work with Operations Supervisor and Administrative Manager as needed regarding personnel decisions; including but not limited to recruitment, promotions, transfers, and disciplinary actions as related to Pavement Marking section positions.
Review and maintain records and reports on daily operations; review daily crew time sheets and work logs; prepare and review periodic reports such as production and cost analysis.
Participate in benchmarking and competition efforts within the section to ensure most efficient and effective processes are implemented, sustained, and periodically re-evaluated.
Work with other Department Staff to define, discuss and outline responsibility areas for projects.
13.Receive, investigate, and resolve complaints and requests for service in area. Assign issues to subordinate supervisors for resolution in less complex cases. Seek input and direction from Operations Supervisor during complex cases.
Work on-call and extended hours during special projects, emergency situations, inclement weather, or as required.
Work with other Department Staff to define, discuss and outline responsibility areas for projects.
Perform related duties and work as required.
Minimum Qualifications:
- High school graduation/GED with 5 years of related experience
OR Associate's Degree (2-year Degree) with 3 years of related experience
Must have valid Driver's License at time of hire
Must have ability to obtain City Driving permit at time of hire
Preferred Qualifications Include:
Three years of supervisory experience
Commercial Driver's License (CDL-Class A)
Considerable knowledge of the methods, materials, tools, and practices used in Pavement Marking
Proficient use of Microsoft Office suite
Professional Communication Skills
Experience work with work hazards, work zones, safety precautions, 811 Locates procedures, OSHA regulations, specialized equipment and hand tools, traffic signal control, wires, communication, read and interpreting prints, and traffic systems.
Knowledge, Skills, and Abilities:
Ability to work independently and in a team environment.
Ability to provide leadership and manage work schedules effectively through subordinate supervisors to meet the varying deadlines of multiple staff, projects, and tasks.
Considerable knowledge of the methods, materials, tools, equipment, and standard practices used for the installation, operation, and maintenance of traffic control systems including traffic signals, inductive loops, pullboxes, and other electrical functions. Including knowledge of the Manual of Uniform Traffic Control Devices (MUTCD) or the ability to acquire such knowledge within first year of hire.
Knowledge of safety practices and occupational hazards of assigned work; including but not limited to working with heavy equipment, underground utilities including electric, working in and around vehicle traffic, work hazards, work zones, safety precautions, 811 Locates procedures, OSHA regulations, ground construction, specialized equipment and hand tools, traffic signal control, wires, communication, read and interpreting prints, and traffic systems.
Strong and effective customer service and communication skills with the ability to interact regularly and professionally with department and division personnel, other City department staff, and citizens.
Ability to analyze problems and make decisions.
Knowledge and ability to use basic math skills to calculate and understand data, such as budget reports, vendor quotes, requisitions, and invoices, etc.
Skilled in use of a computer and tablet including but not limited to typing, work order management system, email, calendar, Microsoft Office Suite particularly Outlook, Excel, and Word (or comparable programs).
Ability to learn and become familiar with other computer programs such as Kronos, Cityworks, and Success Factors.
Ability to maintain confidentiality of conversations and data including but not limited to personnel information, department and City related administrative data, etc.
Ability to read and interpret construction plans.
Ability to develop plans, procedures goals, strategies, or processes. Including ability to plan, organize, coordinate, and direct activities of others to accomplish a goal.
Knowledge of the methods, standard practices, procedures, tools and equipment used in the City's traffic management system such as (underground cabling, pavement markings, inductive signal loops, traffic signals, fiber optics, traffic cameras and signs) or the ability to acquire such knowledge within first year of hire.
Ability to exhibit professional behavior at all times; interact regularly and professionally with department and division personnel, other City department staff, and citizens.
Knowledge of basic principles and methods of supervision & leadership.
Knowledge of the principles and processes for providing customer service, meeting quality standards, and evaluating customer satisfaction.
Ability to efficiently and effectively make choices and consider factors such as cost, benefits, and political implications of potential actions. The ability to assess when something is wrong, or likely to go wrong; recognizing there is a problem that needs a solution.
Ability to maintain accurate and organized records or files in a way that can be effectively accessed and remain confidential when necessary; review reports and analyze data.
Ability to establish and maintain effective working relationships.
Ability to manage time effectively in order to meet varying deadlines of multiple staff, projects, and tasks of self and direct reports.
Ability to follow oral and written instructions.
Ability to work on a team and lead staff on various tasks, assignments, or projects.
Physical Abilities:
Sitting
Standing
Bending
Twisting
Reaching
Kneeling
Squatting
Crawling
Climbing (10 ft.)
Walking ( 3 miles)
Lifting (3 ft., 20-100 lbs.)
Shoveling (10-30lbs)
Pushing/Pulling
Carrying (3 ft., 20-100 lbs.)
Work outside exposed to all weather conditions, chemicals, fumes, solvents, dust, slippery/uneven surfaces, machinery, moving object/vehicles, and excessive noise.
May climb ladders, work on slippery and uneven surfaces, work in confined spaces, and use vibrating machinery or tools.
Work in traffic; walk in and around moving vehicles and equipment.
Work involves sitting long hours, including meetings or during use of office equipment such as computer for administrative or managerial tasks.
Sensory Requirements:
Touch
Hearing
Vision (distance, near, and peripheral)
Depth perception
Color distinction
Work Environment:
Warehouse environment & Office environment; intermittently quiet but can get busy.
Outdoor environment - working in various weather conditions may be required as needed.
Reporting Relationship: Reports to the Engineering & Operations, Operations Supervisor.
General Information:
- May work unusual hours, weekends and occasional holidays as needed which will be determined at the discretion of the Operations Supervisor.
CONDITIONS OF EMPLOYMENT
The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email ....
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call ....
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte's benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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