Services Execution, Field Service Project Manager Coordinator

Services Execution, Field Service Project Manager Coordinator

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

We are looking for a Service Project Manager Coordinator (SPMC) to support the Field Service Operations team with specific tasks in the service order management process. This role serves as a critical link between service delivery, customer communication, and financial processes, ensuring contractual compliance and timely financial resolution of service activities. This is a work from home position with periodic travel to attend internal meetings.

The SPMC's overall responsibility will be successful execution of the following tasks and functions:

• Purchase Order Management
• Secure customer purchase orders following emergency call dispatch
• Review and verify contractual service obligations and billing instructions
• Collaborate with customers to align POs with actual costs
• Ensure timely return of parts to facilitate order closure
• Financial Processing
• Prepare and submit accurate billing calculations for invoicing
• Address and resolve invoice disputes
• Expedite billing for past-due orders
• Reporting and Communication
• Generate and distribute contract reports
• Conduct open order status reviews with management
• Follow up on identified action items
• Maintain accurate and timely updates in business systems

You'll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor's or Associate's degree in Business, Engineering, or related technical discipline from an accredited institution, or equivalent professional experience
• Prior professional training in customer-facing roles
• 2+ years of relevant professional experience, including:
• Demonstrated customer service excellence with ability to adapt to diverse personalities in challenging situations
• Established track record in technical customer service environments
• Exceptional communication skills, with particular emphasis on:
• Professional phone and email etiquette
• Strong commercial acumen
• Technical proficiency with Microsoft Office suite
• Ability to manage customer expectations and resolve complex service issues
• Availability to travel up to 10% for internal meetings

Preferred Qualifications:

• Work Experience:

• Field services (engineering or service)

• Work location:

• Chicago Area

• Knowledge, skills, or expertise

• SAP

• Customer Relationship Management business systems

You'll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

The pay range for this position is $50,750 - $87,000 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

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Pay Transparency

Siemens follows Pay Transparency laws.

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.