Salesforce Commerce OMS Architect - R01554291

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Architect Primary Skills

• Salesforce Order Management (OMS)

Job requirements

Salesforce Commerce OMS Architect

Experience Required: 12-15+ years

Key Responsibilities :

Salesforce Order Management (OMS) Architect to design, implement, and optimize scalable OMS solutions on the Salesforce platform.

Define and own the end-to-end OMS architecture leveraging Salesforce Order Management, Commerce Cloud, and Service Cloud.

Translate complex business requirements into scalable and performant technical solutions.

Design and build orchestration flows for order lifecycle flows, including capture, fulfillment, payment processing, shipping, returns, and service case integration.

Create data models, process flows, and integration patterns aligned with Salesforce best practices.

Establish coding standards, DevOps practices, and CI/CD pipelines for Salesforce OMS projects.

Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.

Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.

Create scalable data models and ensure data integrity across order transactions.

Collaborate with tech leads, developers, QA, and business teams to deliver technical solutions aligned with business goals.

Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.

Monitor system performance and troubleshoot issues across orchestration flows and API interactions.

Stay current with Salesforce SOM feature releases and recommend adoption strategies.

Define and implement custom logic for split shipments, fulfillment routing, order holds, backorders, partial returns, and refund processing.

Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.

Analyze production issues, perform root cause analysis, and implement long-term fixes and system optimizations.

Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.

Contribute to sprint planning, backlog grooming, and Agile ceremonies as a technical leader.

Technical Skills:

Strong hands-on experience with Salesforce Order Management (SOM) architecture and data model.

Expertise in: oApex, LWC (Lightning Web Components), SOQL, SOSL, Aura oFlow Builder, Process Builder (legacy), and Orchestration Flow Designer oPlatform Events and Change Data Capture (CDC)

Experience with Composite API, Named Credentials, and secure API integration practices.

Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.

Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.

Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.

Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).

Deep understanding of order-related processes: fulfillment, splitting, holds, returns, exchanges, and adjustments.

Strong experience with Salesforce DX, Git, CI/CD pipelines.

Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.

Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus. Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred

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