HVAC Technician II - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right HVAC Technician II host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to perform skilled mechanical maintenance duties in the inspection, repair, installation and alteration of heating, ventilation, air conditioning and refrigeration systems and related equipment and facilities located throughout all Dollywood Company properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Inspect, repair, modify and install HVAC equipment including refrigeration and air conditioning compressors, receivers, condensers, chillers, water cooling towers, forced air converter units, pumps, automatic and hand valves, expansion valves and capillary tubes
• Inspect, troubleshoot and repair various types of commercial kitchen equipment
• Conduct regular preventive maintenance inspections of refrigeration units, isolated heating and ventilating units, including boilers, gas and electrically operated air conditioning equipment, and make necessary adjustments or repairs; service and repair evaporative coolers
• Repair or replace defective parts in units and equipment and their controls, including thermostats, automatic switches, fan controls, log switches, damper motors, louvers, relays, filters, controls, belts, compressors, heat exchangers, high limit controls, pressure controls, safety valves, and automatic gas valves
• Operate a variety of hand and power tools, welder torch, vacuum pump, test equipment utilized in the trade and a motor vehicle; maintain equipment in effective and safe working condition; maintain parts and tool inventory
• Repair and rebuild semi-hermetic reciprocating compressors and compressors for centrifugal refrigeration machines
• Perform skilled electrical maintenance work in the repair, installation and alteration of HVAC equipment, components, timers, motors and wiring systems as needed; connect motors to control panels
• Lubricate and pack heating, ventilation, refrigeration, and air-conditioning motors, pumps, fans, and other equipment
• Install and calibrate systems; install copper tubing and repair pipes and tubing as necessary; test joints and insulate pipes of refrigeration and air conditioning systems; flush boilers, descale tubing; rebuild pressure and temperature safety valves and water pumps
• Install, rebuild, replace or repair fans, motors, thermostats, fuses, filters, bearings, valves, controls, gaskets and other equipment as necessary
• Maintain related records concerning time, labor and materials; maintain log of tasks performed and write reports as required

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or equivalent required
• Must be at least 18 years old
• Must be a Certified HVAC Technician
• A minimum of two years of documentable HVAC journeyman level operation, maintenance and repair experience in the HVAC and refrigeration trade
• Must be able to successfully pass a background check and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to operate/drive a company vehicle with valid driver's license and insurance
• Able to meet the physical demands of the job
• Able to work outdoors
• Able to balance, stoop, kneel, crawl, and crouch, and work in confines spaces
• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50lbs) and occasionally heavier weight (up to 100lbs)
• Able to work at heights up to and in excess of 150ft
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Able to use hand tools, power tools and equipment such as air compressor, skill saw, electric drill, impact wrench, hand wrenches, shovel, etc.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.