Sales Operations Manager

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Sales Operations Manager to join Clio's Revenue Operations team. This role is available to candidates remotely in the USA and Canada, specifically Vancouver, Calgary or Toronto.

What your team does

Revenue Operations has one job-to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Product, Customer Support and Payments by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

Clio is on a mission to scale our GTM operations to the next level. We are seeking a high-caliber Sales Operations Manager to lead transformative initiatives that will drive operational excellence across our SaaS product operations. This role is tailor-made for seasoned professionals with a passion for strategic impact and a proven track record of large-scale operational transformations.

You will be working on the Sales & Channel Operations team in the Revenue Operations department. You are responsible for operational efficiencies and data-driven decision making, and promoting a world-class sales organization. This role will be cross-functional with deep partnerships with many areas of the business: primarily Core, Customer and Channel Sales and additionally, Finance, Product, and Business Operations. You will own our Deal De k- and support all aspects of the Quote to Close process cycle by advising on sales transactions from pricing a quote through to a contract signature. You'll be responsible for providing expertise on deal structuring, pricing strategies, approval workflows, and discount management. You need to thrive in a fast-paced, rapid growth environment, where you are faced with new opportunities and challenges often.

What you'll be doing:

• Lead Operational Transformation: Drive process management initiatives aligned with Clio's strategic objectives, conducting gap analysis, identifying key opportunities, and building end-to-end solutions for key operations areas of New and Customer Sales and Order Management and Quote to Cash.

• Develop, execute, and continuously improve operational function to support Deal Structure, approvals and streamlined self service processes within quote creation for Clio's GTM Teams.

• Expertly and proactively advise Sales on their teams on pricing, quote configuration, and business terms/deal strategy.

• Establish the controls and policies for pricing, discounting, and commercial terms, ensuring consistent application and effective risk mitigation for multi-year contracts, renewals, and amendments.

• Partner closely with Finance, Legal, and Accounting to guarantee contract accuracy, compliance, and alignment with revenue recognition standards, facilitating seamless billing

• Process Optimization: Identify and refine sales processes to improve efficiency, effectiveness, and scalability. Drive improvements in sales productivity by simplifying and automating processes where possible.

• Cross-functional Collaboration: Work closely with cross-functional teams, including Systems, Enablement, Strategy & Analytics,, Marketing, Finance, and Product to align strategies and optimize the organization's sales initiatives.

• Additional Revenue Org support: Own a range of processes to support the rest of the organization including RFP Support, forecasting, territory management, and partner portal management.

• Implement metrics and processes to enhance business visibility & Report on those metrics to the Executive team

• Develops & supports sales enablement collateral (e.g. Product & Pricing FAQ's, Sales Approval templates, Rules of Engagement, etc.) and serves as a subject matter expert on continuous improvement of deal desk policies and procedures

What you bring:

• 10 years of Sales support experience in a SaaS company

• 5+ years of proven experience in Sales Operations, Contract Management, or Deal Desk, with a strong focus on deal structuring and execution

• Experience and understanding of software licensing and contracting, including subscription (SaaS) and non-recurring models

• Intermediate to advanced knowledge of Excel (ability to create ad-hoc models and scenario analysis)

• Demonstrated project management experience or participation in process improvement efforts

• Demonstrated ability to thrive in a high-pressure, deadline-driven environment

• Strong research, analytical, and problem-solving abilities

• Experience with Salesforce as well as Quoting tools required

• Bachelor's degree required; MBA or professional certifications in Finance, Legal, or Operations a plus

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $120,800 to $151,000 to $181,200 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers