HVAC Service Technician - 5303-6131

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**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right

for our customers and our employees. We provide our employees with the

training, support and an opportunity for unlimited professional growth.

**Join us and become an EXPERT!**

Service Experts Company Perks and Benefits for YOU

**Generous PTO provided:**

- 20 paid days off within your first year of employment (vacation &

national holidays)

- 25 paid days off after your 2nd year of employment

- No layoffs during \"Slow Season\" - due to our extensive customer

base, you will never have to worry about not being able to provide

for your family year-round

- Ready to get out of your work truck? We have ample advancement and

career-growth opportunities available across the U.S.

- Hold on to your more of your paycheck with Company-sponsored

Medical, Dental, and Vision Insurance programs

- Company-provided smart phone, tablet, uniform plan, and tool

replacement program

- We\'ll make you better at what you do with our internal Training

Academy

- Best-in-class 401(k) Retirement Savings Plan with attractive company

matching contributions

- Company-paid employee Life Insurance with options for YOU and your

Family!

- Short-term and Long-term disability insurance options that will

protect you and your family if you are unable to work

- Supplemental benefit programs such as: Legal advice, pet insurance,

and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts

Heating, Air Conditioning, & Plumbing!

**Key Responsibilities:**

- Works under minimal supervision to perform residential and/or light

commercial service and maintenance calls

- Analyzes, diagnoses, and resolves customer problems in a courteous,

professional, timely, and accurate manner

- Diagnoses and performs services on heating, air conditioning,

ventilation, and refrigeration equipment as well as accessories in

an accurate and timely manner

- Inspects equipment and performs diagnostics on equipment to identify

potential problems to prevent premature and unexpected breakdowns or

callbacks

- Completes routine maintenance and equipment cleaning as needed or

required

- Responsible for delivery and removal of parts and equipment needed

to complete service work

- Using hand-held device records all required information on customer

call. Completes all forms and paperwork in a neat, timely, complete,

and accurate manner. Collects payment from customer.

- Communicates with dispatch, while on duty, to ensure dispatcher has

an accurate status report of activities and availability

- Responsible for delivery of excellent customer service and

sustaining high levels of customer satisfaction

- Promotes products and services to the customer. Calls Sales and

Service Coordinator with specifics on replacement product sales

leads generated from customer service visit.

- Ensures company property, vehicles, and tools are being used,

maintained, and properly accounted for

- Represents the company professionally, honestly, and ethically in

all business matters and activities

- Follows standard procedures and process, ensures that the company

vehicle is properly stocked, returns defective warranty parts to the

branch, and orders/replenishes vehicle stock as needed

- Performs similar/other duties as needed or assigned

- Regular, reliable attendance

**Health & Safety Roles and Responsibilities**

- Reports any unsafe acts, conditions and hazards to direct

supervisor/manager immediately

- Reports any contravention of legislation or company policy,

procedure or p ogram to direct supervisor/manager immediately

- Corrects substandard acts or conditions within area of control

- Uses and maintains appropriate personal protective equipment (PPE)

as prescribed by company program(s) or procedure(s)

- Never removes or renders ineffective safety guards, devices, or

clothing prescribed to be in place or worn

- Complies with the general rules as prescribed by company program(s)

procedure(s)

- Operates devises or equipment as prescribed by company program(s) or

procedure(s)

- Participates in any safety initiatives, teams, or committees

- Reports all injuries or incidents as prescribed by company

program(s) or procedure(s) immediately

- Provides input on developing safety initiatives and plans to

eliminate exposures that could cause accidents

- Does not perform act that may endanger the safety or well-being of

others

- Does not engage in any pranks, contests, or rough boisterous

behavior

- Works in compliance with applicable legislative requirement

**Qualifications:**

High school diploma or GED with additional training and 2 to 5 years\'

experience in HVAC with techn