Strategic Operations Manager

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for a Strategic Operations Manager (Maintenance Service and Construction) to join our team in Portage, MI.

The Strategic Operations Manager will support the strategic planning team by assisting with the development and evaluation of operational programs, policies, and processes. The Strategic Operations Manager will assist in ensuring the organization is performing strategically and efficiently. The Strategic Operations Manager is a self-driven team member who will work with various business groups and community teams to support operational initiatives, by obtaining feedback and evaluating effectiveness. Building strong partnerships and trust to enhance collaboration with all Edward Rose & Sons teams is critical to success in this role. The ability to synthesize feedback and data for optimal collaboration will also be a key driver.

What are the responsibilities of the Strategic Operations Manager (Maintenance Service and Construction)?

• Foster relationships and communication among cross-functional teams, including operations, construction, people, technology, finance, and other teams to develop smoother workflow and cost-effective business processes.
• Partner with regional teams to identify opportunities for improvement and manage the development of strategies to assist in meeting goals and objectives.
• Develop and implement project plans with the Director of Strategic Operations and internal stakeholders to meet key deliverables, identify business need for projects, and anticipate potential challenges.
• Manage strategic operational projects, including establishing timelines and metrics to evaluate project effectiveness.
• Assist with development, implementation, and ongoing management of Standard Operating Procedures (SOPs).
• Assist with communication, explanation, and mentorship of new directives, SOPs, or procedures with leaders to explain changes, answer questions, and maintain morale.
• Provide support on implementation of metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated.
• Manage the development of Request for Proposals (RFPs), evaluation of potential vendor partners and services, and presentation of findings to Director of Strategic Operations, and internal stakeholders.
• Perform data analysis of proposed and implemented solutions to support recommendations for business decisions.
• Improve operations metrics across focus areas.
• Establish and manage pilot groups for technological advancements. Foster communication among departments, pilot properties and leadership.
• Assist with program management during and after implementation. Intermediary between operations, technology, learning and development and partner vendors for integration, implementation, education, support, enhancements, and reporting.
• Verify initiatives following implementation to ensure understanding and compliance, creating action plans to address any gaps.
• Create visual presentations of project status on a periodic basis for senior leaders.

Maintenance Service & Construction Related Responsibilities:

• Coordinate with maintenance and construction teams to enhance efficiency in inspections, unit turns, unit acceptance, and work order processes, ensuring timely completion and adherence to quality standards.
• Support the development and implementation of construction-related initiatives, including renovations, new construction projects, and infrastructure upgrades across properties.
• Partner with regional maintenance leaders to evaluate maintenance programs, assess vendor performance, and develop strategies for continuous improvement in preventative maintenance and repairs.
• Plan, organize, and oversee the execution and communication plan of maintenance projects from inception to completion, establishing timelines and metrics to evaluate project effectiveness.
• Utilize data and key performance indicators to identify trends, root causes, and opportunities for improvement in maintenance operations.
• Continually evaluate and optimize maintenance processes, standards, and procedures to improve overall efficiency and asset reliability.

What are the role requirements?

• Bachelor's degree in business or related field is required.
• Proven experience in cross-collaboration and project management required.
• 5+ years’ experience in Operations is preferred.
• 3+ years’ experience as a Regional Property Manager or equivalent in similar industry is preferred.
• Experience using Yardi Voyager and CRM Property Management Software is preferred.
• Must be proficient with Microsoft Office programs, including data analysis in Excel.
• Interpersonal communication, facilitation, problem-solving and negotiation skills.
• Experience with process improvement and change management strategies.
• Self-driven; working with limited direction and supervision.
• Ability to be organized, detail-oriented, and to work effectively in a fast-paced environment.
• Ability to work cooperatively and respectfully with others.
• Must possess exceptional organizational and time-management skills, including the ability to balance and prioritize simultaneous projects and tasks.
• Strong written and verbal communication skills are required.
• Must present the ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations.
• Must be willing to travel to various locations via private or public transportation. Travel may make up 40-50% of the time in this role seasonally.
• Regular attendance, work ethic and strong interpersonal skills are required for success in this position.
• Must have a valid driver’s license and reliable transportation.

What's in it for you?

• Comprehensive benefits package, including 401(k) with company match
• On the job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.