Operations Manager

The Operations Manager oversees an assigned district to develop leaders, drive profitability, and enhance operational performance to meet client expectations and maintain company standard.

Compensation & Benefits:

Benefits : ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2024 Employee Benefits | Staff & Management .

Specific Duties/Essential Job Functions: (Other duties may be assigned)

• Manage and lead the team(s) with focus on continuous improvement; select and develop teams of professionals and leaders to build internal talent pipelines.
• Support, motivate, and promote the team by building a positive and thriving team environment.
• Maintain accountability for the performance of multiple teams and ensure company standards and client obligations are met within specified budget of labor and expense.
• Adhere to and enforce established company policy and regulatory requirements.
• Contact customers to ensure services meet service contract requirements and ensure customer retention.
• Understand and use proper personnel management skills to resolve issues with employee and supervisory personnel.
• Develop area operational plans and set business priorities.
• Analyze data and maintain business in line with district financial goals by managing job budgets and costs associated to area of direct responsibility.
• Assist in reviewing administrative needs, relevant to area of responsibility to ensure proper handling (e.g. workers compensation claims).
• Special projects and other duties as assigned.

Education:

• High school diploma or equivalent required.
• Bachelors degree preferred.

Experience:

• 2 to 3 years of experience in a service-oriented environment, including management.

Other:

• Ability to effectively lead a staff of direct reports.
• Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
• Skilled in project management, problem-solving techniques, and communicating ideas and instructions clearly.
• Skilled in directing activities and operations of others, including activities involving hazardous situations.
• Skills in relationship-building, teamwork, and collaboration.
• Positive attitude with a strong desire to learn and a continuous improvement mind-set.
• Strong working knowledge of Excel and other Microsoft Office products.
• Comfortable with routinely shifting demands.
• Working knowledge of general office equipment.
• Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.
• Ability to work independently in a fast-paced, dynamic, results-oriented environment.
• Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.