Field Engineering Supervisor

The Field Engineering Supervisor coordinates the efforts of the Field Engineer group to deliver technical support for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and effectively support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and manage project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively.

What You'll Do

• Coordinate the efforts of the Field Engineer group to support sales account teams, development, engineering, product management, and tribal casino customers.

• Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives.

• Collaborate with departmental management and partners to achieve business goals.

• Effectively communicate expectations and provide clear mentorship to team members.

• Ensure accurate documentation and timely reporting of all project and process responsibilities.

• Conduct corrective training and counseling to maintain compliance with company policies.

• Lead groups through research, design, and development phases, ensuring projects are completed on time and within budget.

• Develop proposals, statements of work, designs, plans, and schedules.

• Schedule and conduct technical and clerical training for new hire Field Engineers.

• Coordinate interviews for potential Field Engineer candidates.

• Manage work schedules and ensure compliance with local, state, and federal tribal gaming regulations.

• Perform routine audits and inspections of Aristocrat equipment in customer server rooms.

• Initiative-taking and ability to supervise multiple small to medium-sized projects of low to medium complexity.

• Strong planning and organizational skills, with a proven track record of diligence.

• Effective interpersonal skills, including strong written and verbal communication.

• Outstanding decision-making, critical thinking, and analytical abilities.

• Ability to lead and collaborate within a multi-functional team across different levels.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio).

• Bachelor's degree or equivalent experience.

• 4+ years of leadership experience in the Field or Customer Service.

• Casino gaming experience preferred.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. Were a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at .

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.