Showroom Supervisor

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Peabody Supply is one of those trade names and is looking for a Showroom Salesperson at their Waltham, MA location.

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy building relationships and providing an excellent customer experience? Do you like to lead others? If so, we’d like you to join our team as a Showroom Supervisor .

About the Role:

You will:

• Oversee aspects of personnel performance, sales, operation, and financial performance in the showroom.

• Supervise a team of showroom sales personnel.

• Provide training and guidance to the Showroom sales team to ensure their ability to meet sales and customer service goals.

• Help establish individual sales goals and hold salespeople accountable for achieving goals.

• Serve as an escalated point of contact for customers with inquiries or concerns and ensure high level of customer satisfaction.

• Assist showroom customers, assessing their needs, guiding their product selections and successfully closing the sale.

• Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets and increase ROI, and profit sharing.

• Effectively manage customer contacts and relationships providing excellent customer service, building sales volume, and constantly increasing overall customer satisfaction.

• Build relationships in the community through local marketing efforts, hosting special events to build a repeat and new customer base, and attending industry-related vendor functions and professional events.

• Conduct all business in accordance with Company policy and procedures.

• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.

• Safeguard and maintain all Profit Center assets – buildings, fleet, equipment, inventory, and receivables.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by management.

About You:

• 3+ years of experience in showroom sales

Our ideal candidate will also:

• Possess proven knowledge of kitchen and bath design trends and effective sales techniques.

• Possess leadership qualities and be viewed as a leader.

• Have experience promoting a productive and positive team environment and coaching staff to do their best work to achieve the highest levels of sales and customer satisfaction.

• Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze customer data.

• Possess a strong work ethic and a high standard of integrity.

• Be able to build and maintain quality relationships with co-workers, customers, and vendors.

• Demonstrate strong personal sales skills and the ability to lead a highly effective sales team.

• Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to read, write, speak and understand English.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.