Senior Lead Architect: ServiceNow Architecture

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Senior Lead Architect at JPMorganChase within the Infrastructure Platforms of Corporate Technology , you are an integral part of a team that works to develop high-quality architecture solutions for various ServiceNow applications and platforms products. You drive significant business impact and help shape the target state architecture through your capabilities in multiple architecture domains.

Job responsibilities

• Defines current state and target state architecture for the ServiceNow platform and Automation capabilities and ensure interoperability and scalability across different technology stacks.
• Works as a member of the Platform Architecture team, assess, design, and implement the processes and configuration standards for current and future ServiceNow capabilities
• Works with Product/Process Owners, design solutions to meet desired outcomes while ensuring platform integrity and control standards
• Works closely with engineering and operational teams.
• Functions as a subject matter expert in assessment, design, and implementation of the processes and ServiceNow tools needed to create an ITSM framework.
• Drives initiatives to identify, optimize and automate manual IT business process to deliver secure, scalable and reliable IT infrastructure.
• Leads the Digital Workflow talent pipeline for off-shore location through recruiting, coaching and mentoring junior talent
• Researches and evaluates emerging technologies and trends, develop and implement solution prototypes and lead POCs with a passion for automation to enable speed to market.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience working with ServiceNow skills such as CTA.ITSM, ITOM, ITAM, GRC, HR, CRM
• Advanced experience in building ServiceNow custom applications
• Advanced knowledge of cloud technologies, service and solutions
• Ability to tackle design and functionality problems independently with little to no oversight
• Practical cloud native experience
• Experience of working in a matrix management model, utilizing virtual teams
• Demonstrated ability to build consensus among many stakeholders
• Comfortable with ambiguity and willing to take principled bets on new technology
• Adds to team culture of diversity, opportunity, inclusion, and respect

• Ability to forge strong relationships and build a wide network throughout the firm
• Exceptional communication and presentation skills
• Additional ServiceNow certifications is a huge plus