Inside Sales Supervisor

We are currently hiring an Inside Sales Supervisor to work in our Plymouth, MN location. Auer Steel also provides a great opportunity to grow in the HVAC career, within a well-established company. The purpose of this role is to provide information and problem-solving solutions to customers, in a professional and friendly manner.

WHAT DOES THIS POSITION DO?

Job responsibilities for an Inside Sales Supervisor include:

• Support, strengthen and develop a talented team of Counter and Call Center individuals.
• Manage and monitor phone systems to ensure suitable wait times and coverage for inbound phone calls.
• Manage schedules and staffing to ensure there is sufficient coverage.
• Monitors productivity of inside sales representatives, identities area of improvement and generates reports.
• Monitors customer calls to observe employee demeanor, technical accuracy, and conformity to company policies.
• Answers questions and recommends corrective services to address customer complaints.
• Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Prepares composite reports from individual reports by subordinates.
• Work closely with peers on the Operations team (Shipping, Receiving and Material Handling) to improve branch operations and heighten customer experiences.
• Coordinate with other departments across the company on projects, training opportunities, and occasional events as needed.
• Responsible for setting up and maintaining showroom to align with current sales promotions, ensuring a fresh and contemporary environment for both customers and employees.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

WHAT IS REQUIRED?

This position is best suited for an individual with:

• 2-year associate degree in HVAC field or the equivalent work experience in an HVAC related field including sales, distribution, manufacturing, or installation of HVAC equipment highly preferred
• Alternate requirement of 4-year bachelor's degree in a technical field may be considered.
• An understanding of thermodynamic fundamentals and principles
• Customer service experience
• Good communication techniques with customers & co-workers
• Strong analytical and problem-solving skills
• Great time management skills
• Great attention to detail
• Ability to work well with others within a team environment.
• Honesty and good ethical practices
• Proficiency in Microsoft Office and other commonly used software.
• Previous experience with ERP software Epicor Prophet 21, is advantageous but not required.

WHY JOIN AUER STEEL?

• Competitive Pay Based on Experience
• Comprehensive Benefits Package for Full-time Employees
• Paid Time Off - Sick, Vacation, Personal, Jury Duty & Holidays
• Wellness Challenges, Incentives, and Coaching
• Retirement Plan Options w/ a Company Match
• AND SO MUCH MORE!

At Auer Steel, our people are truly the company's biggest asset. As an organization, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."

This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940

Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.