PLUMBING PROJECT MANAGER

Plumbing Project Manager Job Description

Position

Project Manager

Employment

Salary, Exempt

Status

Permanent

Benefits

Included

Job Summary

As Plumbing Project manager for D&F Plumbing, you must be highly driven, incredibly reliable, and have a “take-charge” attitude. This role requires a strong leader who can motivate, train, delegate and oversee multiple departments to maximize production and profitability. You will primarily lead a team of aprox. 25 techs for the service, repair and small remodel divisions. The team consists of varying knowledge levels and skill sets, so being intimately familiar with plumbing codes and standards in Oregon and Washington is a must!

The Plumbing  Manager has a wide range of duties that demand strong skills in customer and employee relations, phone interactions, sales, organization, training and data entry. From maintaining smooth workflow processes to creating new systems for efficiency, we expect someone who can establish structure and bring positive results.

At D&F Plumbing, we pride ourselves on employee satisfaction and reward loyal and enthusiastic members of the team. This fundamental role comes with opportunity for growth and expanded responsibilities in a near-century old business. Top pay and top benefits package to the right candidate that can fit correctly into this position.

Responsibilities

Responsibilities include but are not limited to:

• Maintain a high level of professionalism and patience with coworkers and customers

• Delegate and supervise tasks assigned to various people and departments

• Manage and facilitate service and repair techs, re-pipe crews, laborer crews, sewer crews, etc.

• Learn, navigate, and have a comprehensive understanding of the company software systems (Service Titan, Google suite, Outlook, Sage, etc.)

• Train field and office employees in Service Titan and other softwares as needed

• Be knowledgeable on pricing and build, edit and update the current price book

• Estimating of smaller size projects, up to 50k

• Handle all phases of smaller plumbing projects of varying types; including pricing, billing, permits, scheduling, organizing, material procurement, planning, small project planning and development, etc.

• Lead and train staff on the best ways to convert calls into booked service appointments

• Answer incoming calls regarding service questions, scheduling, payments, billing issues, and general customer concerns

• Oversee the dispatching of technicians to maximize efficiency and reduce cancellations

• Ensure sufficient staffing to meet the demand of feast or famine seasons in the industry, fluctuating workloads and requested vacation or sick days

• Monitor staff performance by reviewing recorded calls and advise staff on how to improve customer interactions and promote sales

• Refine phone scripts so they’re clear, compelling and result in more booked calls

• Mentor technicians and CSRs on how to build value and trust with customers

• Create a formal coaching and training system that is goal oriented and measurable, with incentive programs to inspire and motivate staff in each department

• Monitor performance of field technicians and advise them on proper customer service and quality workmanship

• Hold technicians and CSRs accountable for meeting sales goals and growth

• Assist in hiring, scheduling, counseling, training and disciplining of employees

• Strategize and make recommendations for plumber acquisition, retention and loyalty

• Resolve customer complaints or problems to turn frustrated clients into repeat customers

• Promote and review accident-free and healthy work environments with occasional safety visits or safety training

• Ensure staff is properly trained and kept up-to-date on any procedural changes or updates to the business

• Provide technical support for field technicians when needed

• Check to ensure that each job is completed with proper documentation and payments returned to the office

• Alleviate workload for miscellaneous office duties including answering phones, responding to emails, word processing of proposals, field support, project management, purchase of materials, and various duties for customers or vendors

• Contribute to team effort by accomplishing and achieving results for other tasks or projects as needed

Skills & Qualifications

• A proven track record in the plumbing industry and prior Service Manager experience

• 5+ years in management

• Knowledge of the flat-rate pricing system

• Punctual and committed to regular attendance

• Highly motivated, self-starter who is flexible and has a positive attitude

• Knowledge of plumbing codes and plumbing standards for both Oregon and Washington

• Must be IT competent, with knowledge in computer applications, Microsoft programs, and modern technology to include iPhones, iPads, Androids, etc.

• Computer and typing proficient, 40+ wpm

• Prior experience with Service Titan software is a huge plus

• Good physical health with the ability to lift up to 40 pounds

• Strive to implement systems that benefit the team of employees and D&F Plumbing as a whole