Installation & Dispatch Supervisor
- Overhead Door Corporation
- Salt Lake City, Utah
- Full Time
Installation & Dispatch Supervisor
Salt Lake City, UT, United States
JOB DESCRIPTION
The Installation Supervisor is responsible for supervising the Installation, Service, and Dispatch departments for Won-Door Corporation. This position ensures seamless coordination across these teams to deliver timely and high-quality installation and servicing of Won-Door products. The successful candidate will oversee adherence to contract specifications, building codes, and company policies while maintaining operational efficiency and cost-effectiveness. The role also involves analyzing and resolving discrepancies in installer expenses, installation codes, and project documentation. Periodic site visits are required to uphold workmanship standards and U.L. compliance.
RESPONSIBILITIES
Key Responsibilities
Team Supervision & Coordination
Oversee scheduling and dispatching of Installation and Service Technicians to meet project deadlines.
Collaborate with Dispatch, Customer Service, and Service departments to address scope and workflow concerns.
Supervise installation crew members and allocate additional resources when needed.
Supervise and build geographically dispersed, high-performing teams.
Project Oversight
Monitor installation progress and ensure project quality standards are met.
Resolve installation issues directly with customers and contractors.
Conduct field visits for training and quality checks to ensure U.L. compliance.
Operational & Technical Support
Provide technical support to field personnel.
Address job site issues raised by technicians and General Contractors.
Monitor service requests to identify and resolve product, shipping, or installation concerns.
Administrative Tasks
Review and validate installer expenses and purchase requests.
Ensure payroll accuracy by verifying daily work items claimed by installers.
QUALIFICATIONS
Functional/Technical Skills
Leadership: Proven supervisory ability to lead diverse teams with strong communication and relationship-building skills.
Problem-Solving: Exceptional analytical skills to identify and address anomalies and inefficiencies.
Technical Expertise: Knowledge of scheduling, dispatch processes, and construction methods.
Communication: Strong interpersonal skills to collaborate effectively with internal teams and external customers.
Abilities
Thrive in a collaborative, fast-paced environment.
Demonstrate curiosity and willingness to challenge assumptions.
Represent the company professionally to enhance its reputation.
Qualifications
Minimum of 2 years supervising remote installation, service teams, and scheduling functions preferred.
Background in the door or construction industry is preferred.
Familiarity with construction methods, standards, and architectural plans.
Proficiency in Microsoft Office and basic computer applications.
Bachelor's degree in Construction Management or a related field preferred.
Education
Bachelor's degree in Construction Management or similar degree preferred.
Work Environment
Requires occasional travel to project sites. Combination of office and fieldwork in a dynamic environment.
Travel Required: Yes
International Travel Required: Yes
Equal Employment Opportunity & Diversity Statement
At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.
Won-Door is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.
This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.
If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.
Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed.
Join our team to contribute to delivering high-quality products and exceeding customer expectations!
Bottom of Form
ABOUT US
overheaddoor
The Overhead Door Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door products.
ABOUT THE TEAM
In 1962, Won-Door Corporation introduced the world's most durable acoustically rated folding partition - DuraSound. Fifteen years later the company pioneered the development of the first-ever accordion type, fire-rated horizontal sliding door. Today, Won-Door's FireGuard is the top-selling horizontal sliding fire door on the market. The development of the accordion type, horizontal sliding fire door - as manufactured by Won-Door Corporation - has had a profound influence on the establishment of requirements that regulate their use. Technology developed by Won-Door engineers continues to influence the building products and fire protection industry.
JOB INFO
Job Identification
3842
Job Category
Field/Service
Posting Date
05/12/2025, 02:19 PM
Job Schedule
Full time
Job Shift
Day
Locations
1865 South 3480 West, Salt Lake City, UT, 84104, US
Brand
Horton
Salt Lake City, UT, United States
JOB DESCRIPTION
The Installation Supervisor is responsible for supervising the Installation, Service, and Dispatch departments for Won-Door Corporation. This position ensures seamless coordination across these teams to deliver timely and high-quality installation and servicing of Won-Door products. The successful candidate will oversee adherence to contract specifications, building codes, and company policies while maintaining operational efficiency and cost-effectiveness. The role also involves analyzing and resolving discrepancies in installer expenses, installation codes, and project documentation. Periodic site visits are required to uphold workmanship standards and U.L. compliance.
RESPONSIBILITIES
Key Responsibilities
Team Supervision & Coordination
Oversee scheduling and dispatching of Installation and Service Technicians to meet project deadlines.
Collaborate with Dispatch, Customer Service, and Service departments to address scope and workflow concerns.
Supervise installation crew members and allocate additional resources when needed.
Supervise and build geographically dispersed, high-performing teams.
Project Oversight
Monitor installation progress and ensure project quality standards are met.
Resolve installation issues directly with customers and contractors.
Conduct field visits for training and quality checks to ensure U.L. compliance.
Operational & Technical Support
Provide technical support to field personnel.
Address job site issues raised by technicians and General Contractors.
Monitor service requests to identify and resolve product, shipping, or installation concerns.
Administrative Tasks
Review and validate installer expenses and purchase requests.
Ensure payroll accuracy by verifying daily work items claimed by installers.
QUALIFICATIONS
Functional/Technical Skills
Leadership: Proven supervisory ability to lead diverse teams with strong communication and relationship-building skills.
Problem-Solving: Exceptional analytical skills to identify and address anomalies and inefficiencies.
Technical Expertise: Knowledge of scheduling, dispatch processes, and construction methods.
Communication: Strong interpersonal skills to collaborate effectively with internal teams and external customers.
Abilities
Thrive in a collaborative, fast-paced environment.
Demonstrate curiosity and willingness to challenge assumptions.
Represent the company professionally to enhance its reputation.
Qualifications
Minimum of 2 years supervising remote installation, service teams, and scheduling functions preferred.
Background in the door or construction industry is preferred.
Familiarity with construction methods, standards, and architectural plans.
Proficiency in Microsoft Office and basic computer applications.
Bachelor's degree in Construction Management or a related field preferred.
Education
Bachelor's degree in Construction Management or similar degree preferred.
Work Environment
Requires occasional travel to project sites. Combination of office and fieldwork in a dynamic environment.
Travel Required: Yes
International Travel Required: Yes
Equal Employment Opportunity & Diversity Statement
At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.
Won-Door is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.
This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.
If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.
Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed.
Join our team to contribute to delivering high-quality products and exceeding customer expectations!
Bottom of Form
ABOUT US
overheaddoor
The Overhead Door Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door products.
ABOUT THE TEAM
In 1962, Won-Door Corporation introduced the world's most durable acoustically rated folding partition - DuraSound. Fifteen years later the company pioneered the development of the first-ever accordion type, fire-rated horizontal sliding door. Today, Won-Door's FireGuard is the top-selling horizontal sliding fire door on the market. The development of the accordion type, horizontal sliding fire door - as manufactured by Won-Door Corporation - has had a profound influence on the establishment of requirements that regulate their use. Technology developed by Won-Door engineers continues to influence the building products and fire protection industry.
JOB INFO
Job Identification
3842
Job Category
Field/Service
Posting Date
05/12/2025, 02:19 PM
Job Schedule
Full time
Job Shift
Day
Locations
1865 South 3480 West, Salt Lake City, UT, 84104, US
Brand
Horton
Job ID: 476953763
Originally Posted on: 5/14/2025
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