Customer Delivery Architect - SP Routing

The application window is expected to close on: June 1, 2025. Job posting may be removed earlier if the position is filled or if enough applications are received.

Role Overview

We are seeking an Service Provider Routing Customer Delivery Architect within the CX Global Enterprise Segment Premier organization. You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in New York, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network. Youll be a key part of Cisco CXs adoption and customer success efforts as we seek to deliver the best possible customer experience.

Your Impact

• Customer Engagement: Act as a trusted technical advisor by understanding the customer's market and industry, identifying growth opportunities and technology insertion points, and guiding risk mitigation plans.
• Core Routing Solutions: Advocate for current and emerging mass-scale routing technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Guides for Service Provider.
• Solution Design: Own the solution design and translate customer requirements into technical tracks. Utilize extensive technical knowledge across multiple technology domains to develop and communicate comprehensive architectural solutions.
• Customer Success and Adoption: Lead initiatives to introduce new products and execute proof of concept/value initiatives involving Cisco mass-scale routing products and technologies.
• Stakeholder Management: Build and maintain key relationships with CX and customer stakeholders to facilitate a best-in-class customer experience.
• serve as an integrated member of the Cisco CX team supporting outcome-oriented engineering, implementation, and production support efforts.

Minimum Qualifications

• Experience: 10+ years in customer-facing service delivery roles with 3+ years designing and supporting Cisco service provider / core routing at a global systemically important bank (G-SIB).
• Expertise: Comprehensive knowledge of Cisco SP routing platforms and technologies including the ASR 9000 and Cisco 8000 platforms, traffic engineering, QoS, routed optical networking, networking peering, and data center interconnection
• Technical Leadership: demonstrable record of using subject matter expertise to lead technical programs or projects.
• Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.

Preferred Qualifications

• Cisco Certified Internetwork Engineer Service Provider preferred, or any two of Cisco Certified Internetwork Engineer Data Center or Enterprise Infrastructure; Cisco Certified Network Professional Service Provider; Cisco Certified DevNet Specialist Service Provider Automation and Programmability.
• Production Experience with Segment Routing Traffic Engineering, Cisco Crosswork Network Controller and Cisco Crosswork Network Services Orchestrator.

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