Sr. Amazon Connect Architect - Associate Director - 00063203362

Job Title: Sr. Amazon Connect Architect

Application Deadline: June 6, 2025

About the Role

We are seeking a Senior Amazon Connect Architect to join our growing team within Cognizant's Customer Service Transformation practice, part of the Cognizant Moment initiative. This role is ideal for a seasoned architect with deep expertise in Amazon Connect, Google CCAI Platform, and Genesys Cloud. You will lead the design and implementation of innovative contact center solutions that enhance customer experience and drive business value.

Key Responsibilities

• Provide technical and functional expertise in Amazon Connect to support sales, project delivery, and client engagements.
• Participate in business development efforts, helping to identify client needs and architect optimal solutions.
• Lead the implementation of contact center transformation initiatives using Amazon Connect and other AWS services.
• Develop comprehensive implementation plans covering all phases of the delivery lifecycle.
• Create and maintain technical documentation, including architecture diagrams, deployment guides, and user manuals.
• Support the development of case studies, demos, and training materials related to Amazon Connect.
• Deliver training and ongoing support to client teams as needed.
• Act as a trusted advisor to clients, offering insights on industry trends, best practices, and AWS capabilities.
• Collaborate with cross-functional teams-including developers, architects, project managers, and business stakeholders-to deliver integrated, client-aligned solutions.

Required Qualifications

• Extensive hands-on experience with Amazon Connect, Google CCAI Platform, and Genesys Cloud.
• Proven ability to design and implement scalable, cloud-based contact center solutions.
• Strong communication, collaboration, and problem-solving skills.
• Experience with technical documentation and client training.
• Ability to manage multiple priorities in a hybrid work environment.
• Deep understanding of contact center technologies and industry best practices.

Compensation & Benefits

• Salary Range: \$150,000 - \$180,000 (based on experience and qualifications)
• Incentives: Eligible for Cognizant's discretionary annual incentive program and stock awards
• Benefits Include:
• Paid holidays and Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) plan with company contributions
• Short-term and Long-term Disability
• Paid Parental Leave

Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.