Branch Operations Manager

Introduction:

At Bigge, we are elevating America with over 1,800 cranes in our nationwide crane rental fleet. Our Mission is clear; we buy, rent, maintain, and sell cranes throughout the United States. Since 1916, we have been building America's most meaningful landmarks and created one of the highest-performing equipment companies in the world.

Why Work for Bigge? Because we are the BEST in the industry! We have the best people and equipment, an incredible culture, great benefits, and competitive pay.

By leveraging our leadership position in the industry and innovative technology platform, we are forging new ground in safety, rental fleet growth, and employee enrichment - and we want you to be a part of that.

The Branch Operations Manager will report directly to the VP of Gulf Operations and is responsible for overseeing the day-to-day operations of the local service center. This role will provide leadership and direction for rental, parts, service, transportation, and support personnel while ensuring operational efficiency, customer satisfaction, and financial performance. Additionally, this position will play a key role in influencing the P&L for the local service center by managing costs, driving revenue opportunities, and optimizing resource allocation.

Responsibilities:

• Lead and manage branch operations, ensuring alignment with company policies, goals, and profitability targets.
• Monitor, measure, and report on operational performance, identifying areas for improvement and executing strategic initiatives.
• Directly manage and develop staff, fostering a high-performing team culture built on collaboration, accountability, and continuous improvement.
• Oversee departmental resources, ensuring proper equipment maintenance, workforce training, and compliance with company policies and industry regulations.
• Provide leadership in resolving contract issues, claims, and customer concerns while protecting the company's financial and commercial interests.
• Collaborate with other department managers to streamline processes from job quotation through execution and closeout.
• Maintain compliance with corporate standards related to quality assurance, health and safety, risk management, and legal requirements.
• Drive financial performance by analyzing operational expenses, identifying cost-saving opportunities, and supporting revenue growth strategies.

Qualifications:

• Extensive working knowledge of the mobile crane industry, including crawler cranes, rough terrain cranes, and all-terrain cranes.
• 2 to 4 years of management experience within an equipment rental operation, dealership, or related industry.
• Proven ability to influence P&L performance by managing costs, optimizing processes, and identifying revenue opportunities.
• Strong leadership skills with experience managing rental operations and overseeing multiple projects.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with operational management software.
• Working knowledge of heavy lifting and heavy hauling equipment
• Basic understanding of QA requirements and ability to guide efficient execution of QA programs.
• Knowledge of health and safety programs and regulatory compliance requirements.
• A self-starter with a results-driven mindset and the ability to adapt to a fast-paced environment.

Benefits:

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health savings account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.