CX Services Pre-Sales Architect

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We areexcited to learn more about you and your unique background.As a CX Services Pre-Sales Architect, you will play a key role in drivingrevenue growth by partnering with the Go To Market (GTM) organization towork with customers and prospects to understand their requirements, developsolution scope, associated pre-sales assets and act as a facilitator withinthe broader selling motion. Leveraging your expertise and industry bestpractices, you will serve as a trusted advisor to customers, helping themenvision and plan for successful implementations of our products and services.You will provide a consultative approach to drive implementation and postgo-live strategies across the entire CSG CX portfolio.We are looking for a CX Services Pre-Sales Architect who will:Services Pre-Sales Guidance & Scoping* Partner with Sales Directors and Solution Engineers to position and sellprofessional services as part of the overall CX sales motion.* Utilize expertise, best practices and implementation plans to properlydefine services scope through business and technical requirements. Leaddiscovery sessions to understand requirements, implementation readiness anddesired outcomes.* Translate customer needs into a clear, structured and achievable servicesapproach, including timelines, resource needs and cost estimates.* Own the creation of customer estimates, high-level proposals andStatements of Work (SOWs) that align with both customer needs and deliverycapabilities.* Provide accurate and timely updates to our CRM systems of record. Maintainvisibility into services pipeline to relevant leaders across the CustomerSuccess organization.* Maintain best practices and knowledge around CX products and new productlaunches.GTM Support* Partner with and advise colleagues in the GTM organization educating andpositioning the value of CX Services and associated offerings.* Collaborate with CX leadership to evolve solution best practices to adaptto product innovations* Proactively maintain CX Services pre-sales assets including CRM intake,high-level estimates, proposals and SOWs with accurate and timelyinformation for products and services.Enablement, Collaboration and Facilitation* Work with internal teams including Build, Customer Success and Deliveryto ensure a seamless transition from sales to implementation* Assess customer and market needs and maintain services catalog of availableservices across Advisory, Delivery and Customer Success.Is this opportunity right for you? We are looking for candidates who:* Bachelor's degree in business, technology, or a related field orequivalent education/experience.* Proficiency in English in a business environment.* 8+ years defining, selling, positioning, and scoping professionalservices for enterprise SaaS organizations.* 8+ years of experience in consulting, CX, project/programmanagement and/or account management* Experience in constructing a Go-To-Market strategy for ProfessionalServices including definition, pricing and packaging of various professionalservices across the value chain.* Experience creating Statements of Work (SOW) and working with legal andprocurement functions is a plus.* Strong acumen of complex customer technology requirements and ability totranslate them into existing platform architecture.* Strong understanding of project management methodologies, softwaredevelopment lifecycle (SDLC), and best practices in solution delivery.* Experience facilitating business and technical requirements discoverymeetings with customer stakeholders in order to create and negotiate contractsand associated legal documentation.* Understanding of an enterprise sales motion (sales stages etc.)* Has worked with CRM platforms including Salesforce.com and MicrosoftDynamics.* Excellent communication and present tion skills, with the ability toeffectively convey complex concepts to both technical and non-technicalaudiences* Possess strong leadership and collaboration skills with cross-functionalteams.* Ability to analyze workflow, evaluate systems, and formulate plans* Proficiency with other Microsoft Office applications.* Willingness to travel as needed to meet with prospects and customers insupport of sales activities.Our Guiding PrinciplesImpactAlways help and empower others, whether they're colleagues or customers.When our employees set their minds to something, great things happen.IntegrityDo what's right for our customers and our people while being authentic. Wetreat everyone with trust and respect-that's just who we are.InspirationBe bold in the way you think and passionate about the work you do. Test out