Fiber Operations Manager

Are you ready to be at the forefront of the broadband revolution in Fort Dodge? Join a forward-thinking, community-driven team thats building the future of high-speed connectivity for homes and businesses across Fort Dodge.

Fort Dodge Fiber is looking for a dynamic, hands-on Fiber Operations Manager to oversee the design, operation, maintenance, and installation of our state-of-the-art fiber optics network. In this leadership role, youll guide our outside plant team to deliver exceptional service that drives customer satisfaction and positions Fort Dodge as a leader in municipal broadband.

Applications will be reviewed as they are received until the position is filled.

• Supervise all aspects of the fiber optic plant and customer premise infrastructure, from installation to ongoing maintenance.

• Provide day-to-day leadership to a team of service technicians and ensure the highest quality standards are met.

• Coordinate field operations, vendor relationships, and internal communication across city departments.

• Solve technical and service issues with speed and confidence youll be the go-to problem solver.

• Ensure that every interaction whether with customers, coworkers, or contractors reflects the values and service excellence of Fort Dodge Fiber.

• Take the lead on project planning, system documentation, and infrastructure upgrades.

• Help us drive adoption of retail fiber service with top-tier customer experience.

• 3+ years of relevant experience in telecommunications, networking construction, low-voltage cabling, or customer premise equipment installation.

• Strong communication and customer service skills with a focus on end-user satisfaction.

• Supervisory experience with the ability to lead and support a technical team.

• High School Diploma or equivalent.

• Valid State Drivers License with an insurable driving record per City policy.

• Must pass a post-offer background check, physical examination, and drug screening.

Preferred Qualifications:

• Associates degree or technical certification from an accredited college or university.

• Experience working at a retail telecommunications provider (e.g., internet, TV, phone).

• Hands-on experience with construction oversight or project management in a networking/broadband setting.