Cleaning Operations Manager

ABOUT RINSE

Rinse (www.rinse.com) is building the first and largest global brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of " smart scheduling " and best-in-class quality and logistics, all supported by a strong technology backbone. We have created a differentiated service our customers love and a profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Seattle, Austin, Dallas and now Toronto! This is a very exciting time to join and help build something from the ground up, while learning from a seasoned, passionate, and high-caliber team.

We are looking for an ambitious, results-driven operations professional to join our Central Cleaning Operations team as a Cleaning Operations Manager . In this role, youll play a critical leadership role in helping scale our cleaning operations infrastructure by managing initiatives, supporting team members (including a Cleaning Operations Associate), and owning key operational projects and new initiatives from start to finish.

This is an ideal opportunity for someone who thrives in ambiguity, is energized by complexity, and is ready to step into a high-impact leadership role with growth potential.

• Oversee and support a team dedicated to consistent improvement of our cleaning quality, ensuring alignment on daily tasks, performance expectations, and development opportunities.
• Act as a cross-functional connectorcollaborating with Product, Care, Delivery, and Field Operations to drive project success and process improvement.
• Lead operations projects and initiatives in collaboration with cross-functional teams, driving execution of project goals through workflow piloting, change implementation, and control establishment for long-term success.
• Proactively identify gaps in workflows or partner performance and resolve them using a data and process driven approach.
• Become the go-to expert in your domainwhether related to a specific partner group, market, or toolsetand own that space fully.
• Delegate work effectively while keeping your team focused on outcomes and aligned on deadlines.
• Communicate proactively across teams and levels of the organization, balancing strategic thinking with on-the-ground execution.

• Have 13 years of experience in operations, logistics, or a similar fast-paced role.
• Are comfortable with tools such as Google Sheets, Slack, Asana, and/or similar operational platforms.
• Have experience working with frontline teams or third-party vendors.
• Are fluent in English and Spanish preferably.

• As the Cleaning Operations Manager, youll play a foundational role in shaping the future of how Rinse scales its cleaning operations. Youll be directly responsible for driving results, coaching team members, and launching new initiatives that support operational excellence and our long-term business goals.
• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k plans, flexible work and office hours, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where youll constantly learn from others.

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