Showroom Design Consultant / Customer Service Representative

Customer Service responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. This person will assist the Branch Manager/ Branch Operations Manager and other branch associates as needed and will assist in daily task performance including invoicing; receiving and locating inventory, etc. We are looking for an innovative thinker who has a passion for interior design and customer service. Showroom Design Consultant responsibilities include assisting architects, contractors, and homeowners with tile selection, generating sales, and processing customer orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Sales Related Responsibilities :
Promote add-on sales at the time of order entry via the promotion of sundries and other related items

• Assist trade and showroom customers in the selection of products
• Acquire a high level of product knowledge about the companys products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use.
• Maintain the CSR work area in an organized manner that is conducive to sales and service
• Provide support to the OSR and BCSS in the performance of their duties. Assist as directed by Branch Manager/Branch Operations Manager
• Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications
• Proactively identify new opportunities and sales channels
• Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions
• Coordinate sales efforts with the OSR and BCSS sales team via regular meetings and the sharing of leads and other pertinent market information
• Protect the integrity of the Florida Tiles pricing rules by effectively qualifying customers and their respective price template

Operations and Support:

• Accurately perform order entry process, to include product, quantity and price verification
• Confirm orders placed by customers via phone/fax/internet
• Perform stock and price checks for customers and other branches
• Provide freight/shipment information (cost/tracking/etc.) to customers/branches in a timely and accurate manner
• Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
• Regularly follow up with customers as to the status of their order(s)
• Make collection (A/R) calls/contacts as directed by Branch Manager/Branch Operations Manager
• Assist the branch staff in all aspects of customer service, order processing, customer contact (call backs)
• Assist the branch staff in the performance of daily tasks as directed by ABM/BM/RM, to include, but not limited to the daily deposit, daily invoicing, inventory receiving and locating, etc.
• Responsible for maintaining the showroom and keeping all displayed products up to date, properly identified (labeled) and merchandised in a manner that projects a user friendly and informative environment
• Additional duties as assigned

QUALIFICATIONS:

• Customer service experience with a manufacturer of building products preferred.
• Excellent verbal and written communication skills.
• SAP software experience, CMS experiences a plus.
• High School diploma or GED required.
• Computer proficiency in Microsoft Office
• Team player with commitment to company values.
• Experience in the tile or flooring industry is a plus
• Minimum of 12 months retail or sales experience
• Education in marketing or design field a plus
• Knowledge of inside sales techniques
• Ability to develop and maintain strong working relationships

Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law. Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefits program includes:

• Medical, Dental, and Vision Plans
• Flexible Spending Accounts
• Employee Wellness Program
• Employer Paid Short- and Long-Term Disability
• Employer Paid Life Insurance
• Supplemental Life, AD&D, Accident, and Critical Illness Coverage
• 401(k) Retirement Plan and Employer Provided 401(k) Matching
• Tuition Reimbursement
• Paid Time Off