Customer Service / Project Manager

Customer Order Management Leader
Company Overview: We are passionate about being great partners with our employees, customers and community. We are continuously curious and seek innovative ways to make work simpler and our customers' experience exceptional. With a name that reflects our commitment to innovation, WoodgeniX combines a rich history of Wood products while reflecting forward thinking practices (geniX), making us a trailblazer in wood and mixed media furniture and fixtures. Our state-of-the-art manufacturing facility is a bright, comfortable and high energy environment.
WoodgeniX has been a leading furniture and fixture design and manufacturing company for over 40 years, serving customers nationwide with innovative solutions. Our clientele spans businesses of all sizes in hospitality, retail display, health care and education sectors. We specialize in designing and manufacturing furniture and fixtures from concept to completion.
Position Summary: WoodgeniX is seeking a Customer Order Management Leader to join our team in Random Lake, WI who is a technically savvy professional with a knack and passion for collaborating with customers to make their experience with WX from quote to delivery outstanding. This role is pivotal to ensuring our clients requirements are met and that design specifications are optimized for manufacturability and projects are collaboratively managed internally to deliver on-time. You will engage with customers to understand their needs and provide creative solutions that meet those needs. If you thrive in a collaborative, high variety environment, we want you on our team!
Key Responsibilities:

Partner with the sales team to understand customer needs and provide precise and accurate project quotations.

Create and lead project plans from the discovery phase to delivery in partnership with engineering and production.

Perform research on materials and innovative suppliers to create new quotes that fulfill customer needs.

Follow up and modify quotes to meet customer needs and assist clients in solving problems.

Create Project Management Plans that include:
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Leading the development and execution of project management plans.
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Analyzing and interpreting CAD drawings, sketches, and blueprints to develop detailed project specifications.
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Collaborating with operations and engineering teams to ensure project feasibility and alignment with capabilities.
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Collaborating with team members to evaluate the needs for equipment, resources and tools that will support the project's completion.
Qualifications:

High school diploma, bachelors degree preferred.

Minimum 5-7 years of experience in a similar role, preferably in custom manufacturing or construction.

Experience in project management principles and best practices. Strong problem-solving skills with keen attention to detail.

Possess exceptional numerical and analytical skills.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple projects simultaneously.

Proficiency in ERP systems, CAD software, and blueprint interpretation.

Ability to multi-task and meet deadlines.
What WoodgeniX Offers

Competitive base salary and bonus opportunity.

A work environment where your ideas and contributions matter.

Opportunity for professional growth and development within a rapidly growing company.

A dedicated team with an anything you want, we can do philosophy.

A CEO focused on problem-solving, continuous improvements and Lean Enterprise.

A collaborative, innovative work environment where your expertise is valued.
Equal Opportunity Employer Statement: WoodgeniX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit and business needs.