Radiology Scheduler

Job Title: Radiology Scheduler

Location: Bend River Mall

Hours: 40 hours per week; 8:30AM - 5:30PM Monday-Friday (training hours will be 7:30AM - 4:30PM)

Wages: Starting at $22.17 per hour; DOE, education and internal equity of current employees

Position Type: Full Time, non-exempt

Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off

Resume Required: Yes

Date Posted: 6/04/2025

Posting Expires: Open until filled

CORA has a pre-employment drug testing requirement for all positions.

Job Description

The Radiology Scheduler works in a fast paced, busy environment scheduling outpatient diagnostic exam (non-walk in XR, Ultrasound, Mammography, MRI and CT) using a Radiology Information System (RIS). Exams scheduled according to resources, schedules and protocols provided by CORA's clinical Supervisors/Managers. The Radiology Scheduler is responsible for collecting all necessary information required for pre-authorization, order resulting, billing and any pre-clinical questions tied to a specific exam. The Radiology Scheduler communicates all exam preparation and procedure information to patients and/or referring physician offices to ensure patients arrive on time and prepared for their exams.

Essential Duties

This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. This position will promote teamwork and maintain high levels of customer service and professionalism in all communications. In addition, this position requires the ability to handle multiple tasks, get along with others and work independently.

• Ability to organize and coordinate.
• Strong oral and written communication abilities.
• Ability to communicate effectively with all ages and comprehension levels over the telephone.
• Solid analytical and technical skills.
• Aptitude to learn new information quickly and accurately.

Additional Duties:

• Ability to process and index incoming orders from referring offices.
• Answers telephone calls in the scheduling queue in a timely manner. Supports Manager in achieving departmental standard for answer rate, wait times, and abandonment rate.
• Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
• Verifies all patient demographical information.
• Accurately schedules exams for the proper location, modality, time, machine and clinical staff.
• Obtains answers from patients to all pre-appointment clinical questions built into the RIS based on exam.
• Handles reschedules and cancels.
• Effectively provides any patient warnings and explains preps to the patient, using terms the patient can understand. Verifies patient understands all prep instructions.
• Answers patient and referring office questions or directs them to the appropriate department.
• Interfaces with Lead or Manager regarding any and all departmental concerns.
• Performs other duties as necessary and assigned to keep the department running smoothly. This may include but is not limited to reminder calls to patients, reviewing a modality schedule for accuracy, handling questions and requests from technologists and other internal staff or training new employees.
• Establishes and maintains effective working relationships with referring physicians and nurses, patients and co-workers.
• Flexible and willingly able to participate in coverage for department shortages to meet our patients' needs.
• Ability to work cohesively and cooperatively with others and as part of a team.
• Other duties as assigned.

Education and Experience

Graduation from high school or equivalent is required. A minimum one year experience in customer service is required. A minimum one year in a health care environment is preferred; experience directly related to healthcare appointment scheduling or radiology highly preferred. Must be detailed oriented, able to exercise good judgement and work under pressure. Ability to work well in a team environment.

Typical Physical Demands

Stationary Position

• Must be able to remain in a stationary position for most of a workday.
• Sit to stand desks are available to all employees if the workstation has space to accommodate without obstruction to work.

Move or Transverse

• Often moves about the inside of the office to access file cabinets, office machinery, etc.

Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position

• Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc.

Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor

• Frequently communicate with co-workers, patients, customers who have questions about scheduling or services provided.
• Must be able to exchange accurate information in these situations.

Move, Transport

• Occasionally moves paper/boxes of varying weight normally up to up to 10 pounds.

Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess

• Must be able to see to assess accounts, documents, and written communications.
• Must have the ability to read orders or other communications on the patient's and clinic's behalf.

Exposure to work

• Constantly works indoors.

Access Privileges

PHI: Scheduling, Registration, Account History, Medical Records; This position routinely views patient medical records in order to research relative exams for scheduling purposes, as well as to answer exam specific questions.

PEI: none Building: BRM ADMIN Satellite location and CORA

EEOC Statement

CORA is an equal opportunity employer which advocates achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. CORA will not tolerate discrimination or harassment of any kind.