Customer Service Supervisor

Job ID: 511574

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies.

Job Summary

In this role you will interact with Operations, Sales, Production and Finance to ensure highest level of customer satisfaction is delivered. Improve customer service experience by building an engaged customer service team designed to facilitate growth

Job Responsibilities

Responsible for the day-to-day operations of the Customer Service .

Collaborate with Operations, Production, Sales and Finance teams to ensure prompt resolution of issues and accurate order processing and delivery

Enter customer orders received by email and phone into system

Answer high volume of incoming calls and emails in a timely manner

Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems

Communicate effectively with customers related to order status and coordinate with production regarding backordered items

Review reports pertaining to daily activities such as order entry, call logs, open orders, late order to minimize errors

Develop and maintain product knowledge to support customer needs and provide solutions

Utilize the use of SalesForce to manage customer issues

Review and retrieve documentation for credit department as needed

Issue credits for pallet and product returns when applicable

Categorize, file, and maintain pick ticket copies for audit purposes and file all customer records

Execute Daily and Business fundamentals

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Train and coach team members on daily responsibilities, procedures, or process changes.

Assist in monitoring performance of each team member

Plan and establish work schedules, assignments, or projects to meet business goals

Mange time-off, missing punches and approving timecards

Ensure orders are entered correctly and in a timely manner.

Job Requirements

High School diploma or GED or equivalent training, experience and education.

Minimum 3+ years of experience managing people and leading teams in Customer Service or related field.

Excellent interpersonal skills: ability to establish and maintain effective relationships with employees and managers.

Excellent communications skills, verbal, written, in-person and by telephone.

Strong organizational and problem-solving skills

Skilled in Microsoft Office Suite

Experience using Lawson Software & Salesforce preferred

Compensation

Pay is $25 - $28/hr, based on experience

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.